El vestíbulo está situado en la segunda planta a donde conduce la entrada de coches. Hay otra entrada debajo de esta que lleva a los salones de conferencias. El vestíbulo es muy grande y tiene vistas a los jardines del hotel. Cuenta con una amplia zona de descanso.
El edificio se asienta en la cima de una pequeña colina y hay un camino para los coches y para ir andando hasta la entrada. Toda la zona del Jalan Sultan Ismail está muy construída lo que convierte la localización del edificio en una tarea difícil.
Elegance, meticulous attention to detail and the ultimate in comfort and convenience are the hallmarks of the Shangri-La's 701 guestrooms and suites. Each room with an average size of 40 square metres, is tastefully furnished with high quality finishings and comes with an impressive list of amenities to help guests enjoy their stay.
Lemon Garden Cafe is Malaysia's most modern and quality live buffet style restaurant featuring open kitchen concept with live cooking using fresh ingredients coupled with friendly and efficient service. Cuisine available: Continental/Malay/Indian/Chinese/Italian, with vegetarian options. Cinnamon is an ultra-trendy coffee bar where guests can sip on preferred coffee mix accompanied by special jumbo-sized cakes, giant croissant, warm cinnamon buns and over-sized cookies. Restaurant Lafite, glamorous and stylishly chic, is the ideal place for an intimate dinner or a special occasion. The restaurant features an exquisite selection of creative cuisine complemented by an extensive range of wines and cigars from around the world. Zipangu is fashioned after the modern 'Tokyo style' brasserie, it offers a perfect harmony between contemporary design and authentic Japanese cuisine. The city's most avant-garde one-stop entertainment and food outlets, Zipangu features a dedicated cigar lounge, a walk-in wine and sake cellar, individual sushi, grill and kappou counters as well as private, semi-private and a-la-carte dining areas. Shang Palace with an interior accentuated by classic décor to reflect the ancient Chinese glory and grandeur, offers Cantonese cuisine at its finest. Dim Sum and vegetarian options are also available. Lobby Lounge is an ideal place for that special tete-a-tete with friends or to indulge in the delightful afternoon High Tea and in the evening, a 'live' band entertains on the stunning raised fibre optic stage. The Pub with a quaint atmosphere of an English country pub is a place where guests can enjoy a leisurely drink, a light snack, a quick luncheon, a game of darts, snooker or simply unwind to the music and entertainment. At the poolside Cafe/Bar, enjoy the casual atmosphere in the landscaped surroundings of the Pool Terrace, offering Continental and local snack specialities with a refreshing assortment of beverages. Lemon Garden 2Go, the city's most modern deli-café offering freshly-made desserts in takeaway cups, gateaux, magnificent cakes, an assortment of freshly-made sandwiches, pre-made salads and dressings, exquisite homemade chocolates, freshly-baked breads and beverages.