Being extremely large and wide, it gives the guest a spacious and welcoming atmosphere and is one of the largest hotel lobbies in Tokyo, being two floors height. There is also a lounge leading on from the reception, which gives beautiful views of the Japanese gardens and a quiet space for guests to enjoy. For guests staying at Club floor rooms, personal check-in service is available at "The Club Lounge" on the 16th floor until 22:00 in evening.
The exterior of the hotel is modern and distinctive, being designed by the architect Mr. Togo Murano, a member of the Japanese Art Academy. The building is completely white with distinctive balcony curves from each room, adding to the unique design to the building and is easily recognised.
"The Club Floor" rooms are all non-smoking and located on the 15th to 16th floors. Each room is large with modern decor. All are equipped with high quality bed produced by Sealy, high speed Internet access, a DVD player, a large-sized writing desk for business executives, a room safe box which is enough large for containing a notebook computer, mini-bar, a coffee maker. They have private balcony overlooking the hotel's Japanese style garden. Bathroom is also large and variety of bath amenities are available there.
There are over twenty restaurants, bars, and lounges in the hotel complex, offering a range of international cuisines from Japanese, French, Italian, and Chinese. There is also a Japanese teahouse, situated in the middle of a Japanese garden, which serves traditional Japanese cuisine.