Frequently Asked Questions

For reservations made in Euros, we accept Mastercard, Visa, American Express and PayPal.

For all the other currencies, we accept Mastercard and Visa.

HotelsClick absorbs all fees no matter which card you use. The price you see on our website is the the final price inclusive of any card fees.

Common reasons for credit card refusal include

HotelsClick uses SRL technology, passing directly via the bank, to ensure the safety of your personal data and credit card details. Noone can access these details, not even staff at HotelsClick. For this reason you can not call us to relay credit card information or send information via fax or email.

HotelsClick refund you the same day, if you have not received your refund call your card issuer.

If the cancellation deadline has not passed then you can cancel the booking using your login details directly on the website.

If the deadline has passed then cancellations must be received via email to - cancel@hotelsclick.com - please include your booking reference number in all correspondence with HotelsClick.

The date by which you can cancel online yourself and the date by which cancellation charges are at a fixed amount.

You will be subject to the full cost of the first nights accommodation on every room you have booked.

You will be subject to an administration fee of Eur 25,00 (or based on the exchange rate at the currency chosen) per room, on every booking you cancel.

When the deadline is shown as previous the date of the creation of your reservation, it means that after confirmation, you will not allowed to cancel your booking as it is a non refundable reservation. In case you will need to cancel, please write an email to cancel@hotelsclick.com but no refund can be guaranteed.

HotelsClick contract hotel rooms in bulk, as well as using traditional wholesalers, who pay in advance for these rooms so the saving can be passed onto the customer. Just as a shop buys products cheaper from a cash and carry, we buy rooms cheaper from the hotel, because we buy in bulk.

Firstly, our rates change everyday if line with changes in the currency market. Secondly we have many rooms available to use at many different rates. We sell our cheapest rooms first so, just as flights are cheaper the earlier you book, so are hotel rooms. It is a myth that travel is cheaper "lastminute" we recommend you book ahead.

Absolutely. Our rates are shown per room per night, with the final total being displayed all the way from search to final payment. We do not add on any extra costs at any point so you can be 100% confident that the first price you see, is the price you pay. We have already included taxes, credit card charges etc, excluding local taxes can not be calculate in advance (taxes; resort fees)

Yes, a baby cot may be provided by the hotel depending on their availability.

You can request a double room, or a twin room with an extra bed for a child. As long as the child is under 12 on the date of arrival then this may be requested. Any price discount will already have been included once a search is performed.

Under 12 years old on the date of arrival.

Children sometimes receive discounted rates, it depends upon the hotel. However, all discounts are already calculated when you make the search. There will be no further discounts on the final display rate.

Every hotel states whether or not breakfast is included. As a general rule, breakfast is included in our European rates but not on rates anywhere else in the world. However, there are exceptions to this rule and you are advised about the breakfast conditions when you perform a hotel search.

You will receive a free continental breakfast where stated, and sometimes an Irish, American or English breakfast, once again, these facts will be stated on the hotel search page.

HotelsClick is an independant web-based travel agent with its main office in the city of Rome, Italy. We have offices in Paris, Geneva, Madrid and other smaller offices around the world but our Rome office is where your querires will be handled. The management at HotelsClick have been involved in the travel business for over 20 years and the company is parented by Italy's largest B2B travel company. We have employees from all over the world including the UK, the USA, France, Spain and of course, Italy! Our friendly staff will be able to help you with your reservation in all major languages. We also have multi-language online support.

Yes, HotelsClick SRL is a registered company with the Chamber of Commerce in Rome.

No, websites that sell only hotel accommodation are not required to be ABTA bonded. If a problem were to arrise with an online travel company a customer can simply reclaim any monies owing through their card issuer so there is no risk to booking with HotelsClick.

The website was designed to support all browser types and versions. If you experience a problem try switching to Internet Explorer, Netscape or Firefox. If you find yourself having technical difficulties then we would like to know so we can support you in the future. Please email us as technicalsupport@hotelsclick.com. Alternatively, the server may be down for maintenance or a back up is being created, this will usually effect the system for a few minutes only, so try the site again in 15 minutes.

If you are going to arrive after 21:00 pm kindly send us an email to info@hotelsclick.com and we will inform the hotel about your late arrival.

Our system takes allocation throughout the day, the hotel may not receive your name until 2 days from the date the booking was made. If you have our confirmation and booking number do not worry that the hotel has not received your name yet. Please wait a minimum of 3 days, if the hotel does not have your reservation details then please call us to resolve the matter.

Firstly, try to resolve the matter with the hotel management. If the hotel room is not to your satisfaction and the hotel is not being helpful then please contact us whilst you are "in country" so we can talk to the hotel or even move you to another hotel. It is better that we resolve the matter whilst you are on holiday than you send us photos and complaints after the event.

There is an emergency number on the voucher. This is the number to call for assistance in the case of an emergency. You can also call HotelsClick between the hours of 9am-7pm CET Monday to Friday.

99% of the time the hotels have private facilities. If this is not the case it will be clearly stated on the hotel information that this hotel does not include en-suite facilities.

If you completed a booking you will have received a confirmation email from us. If you have not received this email it is because either you did not complete the reservation, your email is not working or you inserted the wrong email address. If you have not recieved the confirmation please call or email us to receive the confirmation once more. Ensure your mailbox is not full before we resend the confirmation.

Please contact us with a fax number if you can not print your voucher. f you can not print your voucher, and do not have a fax machine we shall send the voucher onto the hotel for your collection.

You can print your voucher at any time from the E-Customer services area, simply log on and collect it.

A Book Now hotel is available immediately from our allocation of rooms at that hotel. The instant you confirm the reservation online the booking is made and guarenteed. A "request" booking is when all our allocated rooms at that hotel have been sold but we can request another room from the hotel on your behalf. This process may or may not be successful. If the hotel gives the extra room then we send the voucher and the booking is confirmed. If the hotel do not confirm the extra room, we will email you with alternative options which you can decide to take, or not to take. In the event that the hotel is full, no extra rooms are given and the customer does not want any alternative the request is cancelled and no money is taken from your credit card.

Anywhere between an hour and 30 hours. So we advise that we shall respond within 30 hours.

The card details are taken to quicken the process should the hotel be available. We do not charge your card anything for an "on request" booking unless we successfully acquisition the room or the customer agrees to an alternative we offer. The card details are authorised by the bank and we are given permission to debit, but we will not debit unless the above conditions are met.

Opening times: Monday - Friday: 9.00 - 19.00 CET (GMT+1) / Saturday: 9.00 - 13.00 CET (GMT+1)

The discount coupons given by Hotelsclick are not valid for the "pay at the hotel" promotion, so, in order to use the discount, it is necessary to select a hotel that doesn't adhere to this convention, or contact our customer service who will check if there are other available tariffs for the chosen hotel.