MERAKI – “It means creativity put into something with heart and soul” We believe in maximizing the customer experience and attaining the highest quality levels for our guests which will add value to our brand and also contribute to the community by sustainable development. To delight our guests by creating engaging experiences. Offer professional, personalised and flexible services to our guests and exceeding their expectations. Value each colleague and provide caring, motivating and rewarding environment for all. Emphasize on the importance of teamwork and treat each other with respect and trust. Continuously improve our service delivery, quality of products and facilities. Maintain integrity, fairness and honesty in all our internal and external relationships.