Our stay at the strand palace hotel, london
The greeting we received when we arrived was very welcoming, and the hotel foyer was extremely nice and spacious. our room, however, was very disappointing. upon entering our room, it was freezing cold - the window had been left open, but there was still a musty smell in the air. as it was so cold, we went to turn on the radiator, but it was broken. there was a small portable one infront of it, but the dial on this was also broken, so it was either 'on' or 'off'. the bathroom was very dated, and one day, our toilet became blocked, and wouldn't flush properly. my partner spoke to reception, and they were very helpful, and arranged for someone from hotel maintenance to come up to our room, while we went out for a while. however, upon our return, the toilet was still blocked, and my partner again had to contact reception. the hotel maintenance said that they had not received a previous call from reception, although my partner was at reception when the receptionist made the call earlier in the evening! it was however sorted following his second visit to reception. on a plus side, the hotel staff were extremely friendly, and the buffet breakfasts were very nice. we did enjoy our stay at the strand palace hotel, but were extremely disappointed with our room.