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Reviews Hotel Norfolk

3 Stars

  267 Hagley Road , B16 9NA, Birmingham

Hotel NORFOLK This hotel is of average standard - a little old fashioned but offering great service and value for money. They have a lot of regular guests who keep coming back for the service provided. The hotel also has large gardens that you may sit out and have some snacks during the summer months, weather... More Details Hotel Norfolk

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  • Vote 2.8/5 2.8/5
  • Stay 2.5/5 2.5/5
  • Price 3.9/5 3.9/5
  • Rooms 2.4/5 2.4/5
  • Location 3.4/5 3.4/5
  • Cleanliness 2.6/5 2.6/5
  • Reception 2.7/5 2.7/5
  • Services 2.6/5 2.6/5
  • Business Services 1.9/5 1.9/5
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 Guests' Reviews

James
Loughborough, United Kingdom
16/03/2013

1/5 Read Review

Do not stay here

This is without a doubt the worst hotel we have ever stayed in. the corridors are filled with building materials and electrical cables are loose falling from the ceclings. the lift moved with the doors open! the room was bad - there was a long black hair in the bed and bullet hole in the window! the radiator was on so hot when we return to our room after an evening out it was too hot to sleep in. a man came up to repair it but couldn’t, said that they would turn down the boiler, by 1am it was so bad we had to move room. they then only had a twin room available – in which the lights didn’t work and the tv was hanging off the wall, by this point i had given up complaining. so i called it a night and slept on a broken bed. the breakfast was toast, severed in the hotel lobby next to the front doors – not good! on leaving the hotel, we explained to the man all the events that had taken place and that we were very unhappy with our stay - he did not apologise at all... and said 'i will write it down, good bye' please do not part with any money to stay at this shambles of a hotel. the website should not even offer it as an option

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Martin
Cambridge, United Kingdom
03/11/2010

2/5 Read Review

Getting a little run down

So sorry to see the place so run down pics no longer on the wall carpet coming up had to ask for the lights to be put on so we could fil the form out booked in for b+b and only got toast and egg with no lights on and just orange juice.

Ibrahim
Harrow, United Kingdom
10/07/2010

4/5 Read Review

Weekend stay at norfolk inn

The hotel is in a good location not too far away from central birmingham (10 min drive). room was ok, nothing special, but clean and tidy. it was a little noisy during the night, weekend crowds outside i guess. breakfast included in the price was buffet and was good (hot food etc) on the whole not a bad place to stay, cheap and cheerful but a little noisy at night.

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Ann
Stoke-On-Trent, United Kingdom
29/05/2010

4/5 Read Review

Birmingham pride

Stayed here a few times. good service and value for money. not their usual welcoming self. checked by phone to confirm a later check in as at pride. left car at hotel and confirmed ok. got back around 9. receptionist was a bit impolite. otherwise had a great stay.

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Sarah
Market Harborough, United Kingdom
08/05/2010

2/5 Read Review

Do not stay here!!!

Shabby,unclean and a dump! from the outside you think "ok a bit in need of a lick of paint but give it a go" then at reception you are greeted by not very helpful or polite staff but hey everone has a bad day.then you make your way up to your room and you start to think maybe i should of paid an extra £6 and stayed 2 hotels down.although the room was clean, the carpet was stained, it smelt stale and the curtains didn't fit the window.a very small room and the bathroom was tiny.i would never stay in this hotel again.fire alarms going off from people smoking in there room,half naked people roaming the corridors and a steady stream of ploice cars coming to and from the hotel is not what i was expecting.if you are just looking for a place to put your head down for the night cheaply this hotel is for you but my advise is stay 2 hotels up!!!!

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Barbara
Worcester Park, United Kingdom
11/03/2010

3/5 Read Review

Disappointed

Our 'non smoking' room stunk of smoke and after requesting a move, we were told the hotel was full. the front desk said he would bring up some air freshener which never appeared. i did mention it again on the way out...it really was not very clean at all. sad, as we stay every year and this was not good. also the breakfast room was so crowded with badminton people , they ran out of plates, cutlery , food etc and were completely overwhelmed........

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Karen
Hull, United Kingdom
06/02/2010

3/5 Read Review

No sleep

Woken up at 3:00 am by very noisy guests in the corridor and going between rooms. after 30 minutes. asked them to quiet but did not stop. phoned reception and asked them to sort it out but nobody came up. went on until 5:00 am, phoned reception again who could not be bothered to sort in out. finally got to sleep at 6:00 am. the room was also a bit grotty.

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Deidre
Essex, United Kingdom
14/11/2009

2/5 Read Review

No title

The hotel room had no cold water, and the toilet could not flush, we asked for assistance but they could not do anything, as the hotel wass fully booked, we asked for a refund, but they would not return our money as it was booked through hotelsclick and we did not pay the hotel directly, one of the rooms i booked for two friends, the barhroom was really dirty and had dark yellow staining and we were afraid of standing in the bath to have a shower.

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Deborah
Kettering, United Kingdom
07/11/2009

4/5 Read Review

Happy with hotel

This hotel was perfect for our one night stay, standard basic room, clean and comfortable although bed a little squeaky, very well priced and well located to town centre. lovely modern looking bar, good service resturant, food lovely. if your seeking plush then stay at a 5 star hotel, with this hotel you get what you paid for clean friendly and basic, no complaints.

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Ann
Stoke-On-Trent, United Kingdom
16/10/2009

5/5 Read Review

Happy customer

We were made very welcome. service great always pleasant.beautiful room. a short bus or taxi ride to the heart of birmingham. breakfast faultless.

Mick
Bristol, United Kingdom
15/08/2009

2/5 Read Review

The dirtiest hotel i've ever stayed in...

On arrival, parking was good. first impressions were that the hotel needed a bit of up-dating. returning in the evening to collect the key card & see the room the reception area looked like a badly-run youth hostel! people everywhere & the staff barely coping. the room was filthy & damp - the first thing that hit you on opening the door was the smell - mould! on opening the window to ventilate the room we found the net curtains were filthy & the room overlooked the courtyard & it's contents - a dirty mattress, a toilet bowl, bins & variour members of staff 'avin' a fag. the towels were an assortment of mis-matched old, tired & tbh, nasty cloths. the bathroom was rotten & kept jamming. the only redeeming feature about this room was the shower. the breakfast was good but the staff were unable to cope with the number of guests & tbh bore all the hallmarks of a scene from a carry on film. most frustrating was the fact that i booked this hotel as it had 3 stars & was very cheap - i then had to pay a higher rate to find that the 3 star rating is totally undeserved!

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Kevin
Aberdeen, United Kingdom
01/08/2009

4/5 Read Review

Stay at norfolk birmingham august 2009

Hotel was easy to locate, central. good front to the building, reception bar restuarant. decent breakfast. rooms were small, decor dilapidated, crack in bath, and very poor ventilation in crammed bathroom, but shower was excellent.

Dr tarun
Eastbourne, United Kingdom
28/07/2009

3/5 Read Review

Poor service

Recetionist on last day was rude n uncooperative.the resturant staff were good.rooms and lenin are poorly maintained

Alan
Maidstone, United Kingdom
03/07/2009

2/5 Read Review

Do not stay here

Do not stay here unless you like tiny, old fashioned rooms, dirty bathrooms, leaky plumbing, uncomfortable beds with blankets under the bottom sheet to try to smooth out mattress springs that were poking through. change of rooms for second night but little better. then there is the traffic noise from the busy hagley road causing us to get up during the night (no sleep anyway) to repeatedly open and close the window to choose between ventilation and the excessive noise. staff are somewhat surly, too, although did help with room change. we were there for a national sports event with a large group - several of whom changed rooms and some of whom checked out immediately. this hotel needs substantial investment. price was ok for the location but its the travelodge next time for us.

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Raymond
Henlow, United Kingdom
29/07/2008

4/5 Read Review

Cricket trip

A basic stopover hotel in need of a little tlc. the rooms are reasoable clean and comfortable. the staff are friendly and helpful and give good service. the food is good and value for money. i have stayed here before and will continue to do so.

Gemma
Oakwood Warrington Cheshire, United Kingdom
19/04/2008

5/5 Read Review

Fantastic!!!

The hotel was brilliant staff were so accommodating nothing was too much for them, they really went out of their way to make us feel comfortable and welcome. the hotel is very central, close to lots of places of interest. we were a large group yet they managed to keep all of us happy. the breakfast was wonderful large range of food to choose from all delicious. the rooms were clean, airy, spacious and nicely decorated.

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Peter
Chester, United Kingdom
08/04/2008

4/5 Read Review

Nice stay

The room was basic but clean and worth iy for a one night stay, i had a nice time in the bar/resturant area and the breakfast was well set out in the morning.

Charles
Cornwall, United Kingdom
04/04/2008

4/5 Read Review

My stay

We just spent two nights there and found it to be clean and tidy with excellent staff and ideal location the only exception was the overall finishing touches to the housekeeping standards

Andrew
Norwich, United Kingdom
22/11/2007

3/5 Read Review

Norfolk hotel review

Although clearly having seen better days this was a good value stay. breakfast was fine and rooms perfectly clean. a number 9 bus from the bottom of broad street opposite the icc drops you off outside the hotel in 10 mins so city centre is easily acessible.

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Warren
London, United Kingdom
01/09/2007

3/5 Read Review

Staying

Rooms were clean, breakfast was good, the bar cramped, ample parking, receptionists hard to deal with - not very organised

David
London, United Kingdom
26/08/2007

3/5 Read Review

Stopover

We have used this hotel several times as a base to see our daughter who lives in birmingham but does not have enough accommodation for us. the hotel is very cheap and the price is reflected in the poor quality of the bedrooms which we have occupied. on the plus side, we consider that bearing in mind the cheap price, the breakfast is good value and we would say that all in all it is excellent value for money.

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Lynda
Nelson, United Kingdom
29/07/2007

5/5 Read Review

Hotel stay

I found my stay at the above hotel fine, i only stayed one night but i found it to be very comfortable.

Dubem
London, United Kingdom
27/07/2007

3/5 Read Review

Hmmm....

There were 7 of us in 2 double rooms & a triple room. those of us in the triple rooms had no complaints at it seems we were in the better part of the hotel, who's rooms were given out to non-budget travellers it would seem. unfortunately the other 4 girls weren't as lucky!tiny rooms, stains on the wall..but in all honesty it suited our purposes...bed for a nite while we shopped during the day and partied till 4-5 am in the morning anyway! at 35 quid per person for the entire weekend we'd stay again... p.s breaksfast is so worht the money! hotels click is fantastic!

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Dubem
London, United Kingdom
27/07/2007

3/5 Read Review

Hmmm....

There were 7 of us in 2 double rooms & a triple room. those of us in the triple rooms had no complaints at it seems we were in the better part of the hotel, who's rooms were given out to non-budget travellers it would seem. unfortunately the other 4 girls weren't as lucky!tiny rooms, stains on the wall..but in all honesty it suited our purposes...bed for a nite while we shopped during the day and partied till 4-5 am in the morning anyway! at 35 quid per person for the entire weekend we'd stay again... p.s breaksfast is so worht the money! hotels click is fantastic!

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Orawan
London, United Kingdom
29/06/2007

3/5 Read Review

I might reuse this hotel when i would come back to birmingham

The room's temperature was cool. the bath was dirty. i have found the emptied crisp packs in the drawer and dirty tissue at the corner behind the toilet.

Beverley
Huddersfield, United Kingdom
28/04/2007

5/5 Read Review

Brilliant break

Exceptional value and staff who were only too pleased to help with any enquiry. would stay again if only to experience the fantastic breakfast. still amazed that we got it for the price we did due to hotelsclick.com.thank you

Anthony
Beckenham, United Kingdom
02/02/2007

2/5 Read Review

Norfolk hotel

Probably one of the worst hotels i have ever stayed at and there's been a few. 1st room the shower was broken (no bath) 2nd room they offered was disgusting and the bathroom would of been fine if you were happy to wash feet in shower whilst sitting on the loo - i have cupboards bigger than this. the 3rd room they offered was apparently an upgrade - two single beds pushed together which meant most of the night pulling either one of us out of the gap that appears between the two beds. cable not working, lift not working and we were on 2nd floor. no usual complimentaries in the bathroom, sheets torn. i appreciate that the workers in hotels seem to be very badly paid but they should at least refrain from speaking in foreign languages which made us and other guests feel completely ignored. if there was fitness equipement then it was very well hidden.

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