Lobby
Medium sized lobby with 24 hour reception.
Exterior
Comprising of two modern residential high rise towers.
Rooms
Rooms Number: 0
Restaurant
No restaurant, many to choose from directly outside the apartments.
9 Ferny Avenue - 4217 Surfers Paradise - Gold Coast - Queensland,
Australia
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Area: Surfers Paradise
This 4 star hotel is located in the city centre of Surfers Paradise.
This 4 star hotel is located in the city centre of Surfers Paradise.
TripAdvisor vote: 4/5 Based on 3329 guest reviews
Vote HotelsClick: 3.8/5 View Reviews
Medium sized lobby with 24 hour reception.
Comprising of two modern residential high rise towers.
Rooms Number: 0
No restaurant, many to choose from directly outside the apartments.
Jo
Mitcham, Australia
02/21/2018
Good: 3.3/5 More Details
We were staying here for our 25th wedding anniversary. the appartment was great fantastic views and spacious, unfortunately the customer engagement by check in and check out staff is pretty poor. a very plastic welcome a conversation when i mentioned it was our anniversary it was brushed off with clinical information about the hotel, wifi charge is very high and when we asked to arrange a late check out they begrudgingly gave us an hour extra. to really make us feel valued and welcome we were told at check out it would cost an extra $20 which was not conveyed to us when we arranged it.
really felt that we were an inconvenience if we approached staff all looked flawless but no customer engagement.
we had got a booking at another mantra later in the year which i have since cancelled and booked elsewhere other large chains have better customer service.
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Mathew
Gwandalan, Australia
10/03/2017
Good: 3.1/5 More Details
47th floor excellent view, room outdated though, repair work everywhere on gyprock, table scratched and stained, bed was the worst i’ve ever had, slept on the fold out lounge which had stains all over it and was broken. no tv in bedroom. if i didn’t get this heavily discounted i wouldn’t stay, it was worth what i payed but most definitely not full price
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Alpesh
New Zealand
09/24/2017
Excellent: 5/5 More Details
This is our second visit to this hotel in the last 10 years and i am totally lost of words. i requested a high floor with views and we got the best spa apartment room on the block. north tower with amazing hinterland views. the rooms are huge, clean, spotless and very comfortable living. 6 nights were not enough. the assistant manager victor was very friendly. my little daughter become sick a day before check out. adam at the reception was very kind to give us a late check out till 12pm. thank you to the wonderfull team at mantra for making our trip memorable again.
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