Terrible incompetence
During our stay the israelian president was staying in the hotel next doors.
police closed the entire street, including the entrance to the hotel. we had to wait an hour to enter our hotel/room after a long business day. when we checked in - just a few hours earlier - the reception didn't inform us that there will be impossible to get back to our room in certain periods during the late afternoon, late nights.
the refused to open the emergency exit. after several phone calls, they somehow managed to open a side door to enter the hotel, than refused to offer any refund, or to accept our claim, because its "all about the police - go and discuss it with the policemens if you have any problem".
terrible!
Cerrar