A 4 star hotel which derseves one star

The location was superb (but noisy) and the building was beautiful. however the hotel is badly in need of renovation, particularly double glazing and air-conditioning. the noise from the main square made it impossible to sleep but the windows had to be open because of the heat.
the beds were very hard and, worst of all, the rooms were dirty. the carpet was torn and dirty, the curtains were dirty. the coffee mug was so dirty that you could feel the encrusted dirt. it was black, so you couldn't see it.. the towels were torn and and the edges frayed. the bath mats disappeared on the second day and never reappeared, despite requests
the sink became blocked. we reported this in the morning but by the evening nothing had been done. we had to report it again and wait for it to be repaired. on the second last day water started to come up from the drain hole in the bathroom. the coffee was not replaced on the last 2 days.
the enlglish of the reception staff was poor. we had difficulty in explaining that the sink was blocked.

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