We tried to check in a 3 pm but our room was not ready. they offered us another room which had a full bay view room. this room was nice but it was so far from the front desk it had no water pressure and the room would not heat. in fact the toilet would not even flush several times through out the first 2 nights were were in the upgraded room. the room was 62 degrees when we got in our room and never got above 66. we called that night but could not fix it that night so we thought they would fix it the next day. we had tours and events scheduled every day so we ere not in the room during the day. they did not fix the heat so we had to move rooms. the deluxe room also didn't have any dresser. we had to live out of suitcase. when you stay in a deluxe room one would think to have a dresser. by the third day we had to move rooms the front desk people were very helpful when we finally moved rooms. we have stayed at this hotel before just because of the location and would stay here again but not in the deluxe bay view room.