Excellent experience until the wait for the taxi
Polite, helpful staff and an impressive lobby with a range of comfortable seats create a very welcoming atmosphere. the room was very comfortable, wifi worked very well and the double-glazing prevented noise disturbance from the road (i was at the front on the first floor). and with breakfast well up to standard i was very pleased with my choice...however it was spoiled right at the end when i ordered a taxi from the reception staff. apparently the hotel use one company and after waiting 15 minutes (as vacant taxis were passing in the street outside) the receptionist called the company and i was told it would be three minutes more. after eight more minutes i was told it would be another three minutes. i then gave up and immediately hailed a passing taxi for the airport. i'm not complaining about the staff, they were doing their best, but the hotel restricting its service to one taxi company may serve them and the company but it doesn't serve the customer.