Hotel nice, staff incompetent
The hotel was beautiful, when we first booked in we went to our basement room which was no smoking, we telephoned reception who asked us to return to reception to be allocated another room. we were then told that we were allocated another room on the 4th floor but the occupant was still in the room being moved out by the conceiarge as he wanted a non smoking room. we went into the bar with our luggage where we waited for 20 minutes to be served my husband went to the bar and was told someone would be over to take our order, the order was taken our drinks were made and taken to another table the waitress was told by the other table that they were not their drinks the drinks were returned to the bar, we waited another 5 minutes when my husband went to the bar and asked if they were our drinks the bar tender replied what did you order, my husband told the bar tender what we had ordered his replied was yes they must be yours. after our drink we decided to go up to our room as about an hour had passed. after going to the 3rd floor in the lift, walking up a very long corridor and taking another lift to the 4th floor we finally found our room. my husband put the key card in and was greeted by a man in the bath, the man obviously hadn't moved rooms. we went back down in the lift along the corridor into the other lift to walk back through the bar down 2 sets of stairs to report back to the reception to tell them that the 2nd room they had allocated to us still had the occupant in it, we were then given another key card for another room which when we got into the room it was huge with 2 double beds in and the bathroom had double sinks in, the room was great but after spending 2 nights in it the heating was constantly on even when we put the dial to zero we also had the air conditioning on full blast and a fan to try and cool us down. when we first got into the room my husband went to turn the tv over only to find that we only had 1 battery in the remote when we enquired at reception we were told it would be replaced straight away, on the 2nd evening we had to go back to reception and eventually received a battery for the remote. when we got into the room we also had to request an ash tray as there wasn't one in the room, we received that also on the 2nd day after reqesting it again from reception. on the 2nd evening we went into the bar to see what was being served for dinner we were quite shocked to find that it was the same as what we had the night before, we went back to our room and had room service which was excellent. we then went back to the bar to wait another 20 minutes for a drink while the staff stood at the bar and chatted, after not being able to get anyones attention, i went down to reception to complain about the service, the receptionist then rung the bar manager who proceeded to huff and puff and my husband replied thats my wife your huffing and puffing at, the bar manager then asked me what the problem was and when i told him that we were sat waiting to be served for 20 minutes and it wasn't the first time he just nodded, no appologie or anything, he sent someone to take our order which we still waited 10 minutes for. overall impression of the hotel is beautiful hotel incompetent staff.
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The hotel is ideal for small groups and individual visitors but also for business travelers. There is a possibility to park the car nearby. The complex offers amenities such as laundry and dry cleaning, luggage room, express check-in and check-out 24 hours on 24, conference rooms with projector...