Very disappointing experience
We went on a two week tour of cuba and mexico. we booked two rooms at this hotel, being the most expensive out of all others that we stayed in during our two week trip, for our last night in havanna which was our biggest mistake. our stay at this hotel was a nightmare from start to finish. our stay here was the worst hotel experience we have ever had. the hotel does not deserve a 5 star rating. it is a 3 star standard at best.