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Reviews Hotel River Rock Casino Resort

4 Stars

  8811 River Road, V6X 3P8 Richmond, Vancouver

Hotel RIVER ROCK CASINO RESORT The River Rock Casino Resort is a luxury hotel that offers contemporary rooms, a variety of restaurants and bars serving delicious dishes and leisure facilities such as spa center, fitness center, saltwater swimming pool and jacuzzi. It provides concierge service such as dining reservations,... More Details Hotel River Rock Casino Resort

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  • Vote 4.4/5 4.4/5
  • Stay 4.4/5 4.4/5
  • Price 4.6/5 4.6/5
  • Rooms 4.7/5 4.7/5
  • Location 4.6/5 4.6/5
  • Cleanliness 4.6/5 4.6/5
  • Reception 4/5 4/5
  • Services 4.1/5 4.1/5
  • Business Services 0.6/5 0.6/5

 Guests' Reviews

Jennifer
Canada
13/12/2015

3/5 Read Review

It's a good thing the people at the front desk rotate...

Upon my arrival the hotel had screwed up my reservation, which was confirmed to be for 2 nights (dec 13-15). and instead of actually providing customer service and trying to find a solution the man at the front desk simply told me that i was wrong, i only had one night and i would have to contact my travel booking company; even after i showed him the confirmed reservation voucher i had. i was almost in tears since i was there with my daughter for a medical appointment the next day and new i wasn't going to be able to get back to the hotel for checkout time. i emailed hotels click and was reassured that my reservation was correct. the next morning the man at the front desk said that he couldn't confirm the reservation was for two nights yet b/c it was still early but not to worry, they would let me keep the room and come back later in the afternoon to confirm the reservation was for two nights. this was a much better experience than the previous night, which had left me sleepless. if it wasn't for the convenience of the skytrain and the second front desk staff i talked to i would most likely never stay here from my initial interaction with staff. thank you hotels click staff as well for correcting the river rock's mistake and ensuring my reservation was honored.

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Pearl
Seattle,
16/08/2015

5/5 Read Review

Very nice stay

We enjoyed the convenience to the skytrain, buffet restaurant and the concierge service to connect us to the hop on hop off bus. rooms were very clean and staff friendly. cost of the hotel through trip advisor was reasonable. we will be back.

Mack
Rock Hill,
12/08/2015

5/5 Read Review

Wonderful hotel

This is a great property....top class accommodations, good restaurants, easy access to casino....reminded me of las vegas! the location isn't close to other touristic opportunities but it is convenient when you are catching a ferry.

Fred
United States
05/08/2015

5/5 Read Review

Bclions trip

Everything was great.

Tuyen
Seattle,
23/07/2015

5/5 Read Review

Great stay!

Just outside vancouver, this hotel has great amenities. service was helpful and friendly. will definitely return!

Andrew
Boring,
26/06/2015

4/5 Read Review

Awesome place!

We had a great time here and would gladly come back! everything about our experience was positive!

Rita
Los Angeles,
08/05/2015

4/5 Read Review

Convenient location at great price

We stayed here 6 years ago, and enjoyed the location since it was just 3 stops from vancouver airport. the canada line was just downstairs from our hotel room, and we can either go toward waterfront for all vancouver attractions or opposite direction to richmond (1-3 stops) for chinatown with a lot of great restaurants, and huge shopping mall. the price was very reasonable for the hotel at river rock as the rooms feel new and clean. added bonus was the mothers day buffet which ran all week. lobster, lamb leg, pork loin, duck featured, along with great salads, other entrees, and good desserts. the theater in casino features headliners too.

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