Take the palace out of the title
We were given a room in the basement on the first night which was tiny and the windows wouldn't open and the heat was on full blast and couldn't be turned down - it was like sleeping in a greenhouse. after complaining we were moved to a different room for the remainder of our stay (2 nights). while at least that room had windows which could be opened it was very drab. refurbishment would be an idea for this hotel. definitely would not stay there again.
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