Mundial visit - 12-14 october 07
I found this hotel absolutely disgraceful. i didnt like the hotel at all. bad service, awful rooms and not worth the money. i was put into a triple room facing the street on the 2nd floor even though i requested a twin/quiet room. i asked reception to be moved but they could only move me to another room near the lift with a tiny double bed. this wasnt good enough so we stayed in our triple room also near the lift for one night, hoping to be moved the following morning. on the second day we asked if they had any other rooms with twin beds and higher up not facing the street and they gave us a room which was nicer looking and clearly re-furbished but again, near the lift. i felt like the staff didnt care about what i was saying so gave up complaining. i had also booked a table at the varanda de lisboa restuarant on top of the hotel and had clearly requested a table by the window. i had received an email confirming this but yet when we arrived we were given a table in the middle of the restuarant and they did not have any other tables to give us, so i walked out, absolutely fed up with the lack of good service. also, the hotel was full of tour groups so there were large groups occupying the lifts and breakfast hall. the breakfast itself was awful, no fresh juice and stale bread and no atmosphere in there whatsover. what a shame!