The hotel is well located, close to basel bad station, the messe and the city centre. great connections to the trams too. my single room was small and compact, but spotlessly clean and with one wall of glass giving a great view over the city. food and drink in the hotel was very expensive - i guess that switzerland is expensive. the quality of service from the staff was variable. reception staff were friendly and helpful. waiting staff varied from very polite and friendly to some who were just plain rude. once you got in the elevator you couldn't change your destination!