This five star hotel is one of the top business addresses in Ukraine, and is host to the unique Spa in Kiev – Spa Naturel, featuring highly sophisticated fitness center and a 23 m indoor pool. The hotel is also known for its exquisite Kiev restaurants and bars, some of which are Grill Asia, a... Disappointing...no longer a 5 star
This was my third stay at this property and she is sliding downhill rapidly. the carets were worn and dirty; the lobby lounge area sofas looked like they had sent many hard years in a fraternity house..old, cracked leather. lobby lounge service was terrible; i am platinum with hyatt and received one of the worst rooms in the hotel - it had a marvelous view of air conditioning units and the wall of another building. reception was slow and refused my platinum upgrade which is automatic. did not receive any platinum amenity. i also visited the spa and salon...i was charged $265 for me's hair color. this is three times the highest amount that i have ever paid.
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