Double check that the hotel have not moved you to another location
On arriving to check in during early evening i was advised that we had been moved to another hilton zhotel furrther away. i advised that this was not acceptable as it was the location of this particular hotel because it was adjacent to the exhibition halls where i had several teams of men working, hotel stated that they had advised me if the move ,,,,,which they had not......and also stated that they had no rooms available as i was prepared to pay a higher rate for a better room, they repeatedly insisted that they had no rooms available...however i stood my ground and surprise surprise they found one for us. i think it is appalling that a hotel can treat customers like this.....hotel itself was fine..but initial service and handling very bad
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Our prime location and comprehensive facilities make Hilton London Olympia the perfect base, whatever the reason for your stay. Situated just metres away from the Olympia Exhibition Centre, our hotel is a great match for business travellers; for those looking to host conferences and events, our...