The battle of hastings
This hotel is run by the hastings group and we are reminded of this with a plastic rubber duck in the bathroom. however we would have preferred more than one bath towel and one set of toiletries which was not replenished during our stay, and nor were the tea bags in the room. we received poor service getting a cup of tea at breakfast and had to ask three times just for one cup of tea. we rang room service, as a spare toilet roll had not been left under the sink, and only a few pages were left on the one in the room. i had to argue for this, as they seemed to think that there was one under the sink making me out to be an idiot. i double-checked the telephone number, ensuring i put 1 in front of the number before ringing room service so as not to get it wrong and to disturb a guest, when blow me, the number went through to a guest. i rang the number again and the guest slammed the phone down in a huff. so, this was at 8.oo in the morning on a weekend so i'm sure we are not the only ones disappointed. big hotels, should look after their guests properly, and that shouldn't mean fighting for just getting the basics in the room. on leaving at 11 our dishes and plates from the previous night were still lying on the floor in the corridor. our paper must have been delivered about 7 o'clock so why was it not removed then. the hotel is spectacular but the way it is run is diabolical. we will never stay there again, and will go back to using boutique hotels, where you feel your custom is appreciated.