When confirmed is not confirmed
We booked in february two nights at the astoria, 21-22 april and 28-29 april. the first visit was fine as the hotel is very well-located. on the second saturday, however, we arrived tired after a long journey to find that our 'confirmed' booking had not been honoured and that the hotel was full. they arranged for us to be moved to another hotel, the much superior 4-star nh budapest and paid for a taxi to get us there, but this was an extremely shabby and unprofessional way to treat visitors.
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