Poor for a 4 star hotel
The tv has an old "square" format and because all transmissions are wide-screen the picture was squashed - very annoying. the tv channels were very restricted (no bbc3 or bbc4) and didn't include many of the freeview channels. the paint was peeling off the window-sill (room 421) (with mould) and there were no extra blankets / duvet etc. there was no free wi-fi given with the room. some of the tiles in the bathroom needed re-grouting - extractor fan didn't work! also some of the lights in the lift showing floor destinations were out and the lift was quite jerky! 2 nights (including breakfast) cost £241.50 - very expensive! when i complained the duty manager was sympathetic but was unable to change the tv - he did give me the password for the wi-fi as compensation. i also asked for a wake-up call at 06:15 but it never came! this might have meant that i missed a flight!