We'll return!
We travel twice a year with pets, and i always indicate tlhis on the application form and ask for a ground level room - because of the pets and because one of us walks with cane(s). unfortunately hotelsclick.com did not inform the lodge of our request. when we arrived we learned that all the ground floor rooms were taken. but when i explained our situation the nice lady at the front desk performed some magic! not only did she get us a ground level room, the room was near the hall entrance. this made our life much easier.
further, the tv did not work. another staff member came to our room immediately. after a couple of minutes, she found that someone had disconnected the tv; she fixed the problem very quickly. and the phone was not working, so she left and quickly returned with another phone. the name of this very personable and knowledgeable young lady is kristen. again, great service with a smile.
we have stayed at the lodge a number of times before. the room is always clean, and it is comfortably furnished. the bryce view lodge gives very good value for the cost.
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