The hotel has a TV room, reading room, bar, fax, meeting room, night porter, room service. The hotel has no architectural barriers. The hotel hasn't restaurant. Unimpressed
We were informed upon leaving that we had to pay a city tax, not once had we been notified of this. upon returning home and checking an official website i discover that in fact i should not have had to pay a city tax in pisa at a 3 star hotel. we had two bookings, one party of four, the other of three. 3 nights stay for which we were charged 1.50 euro per person per night. bad enough to be informed of this so called tax at all, but to be pounced upon in a threatening and intimidating way on our last day left a lot to be desired. i am appalled and upset that we were conned into paying this tax, when the official site clearly shows no required payment of city tax in pisa at 3 star level. i wish to make a formal complaint to your company and require a full refund of the monies we were forced to pay. please direct me to the correct address to lodge both our complaint and request for reinbursement of the money we were duped into paying. additionally, the manager/receptionist/waitress (one and the same chap) was extremely unfriendly and discourteous. the attitude as appalling. not the stuff of which good holidays are made of.
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