Hotel con
My experience with this hotel group totally ruined my stay in london and i think it’s outrageous that this is allowed to happen – the hotel should be investigated and brought to rights on this sharp practice.
i arrived at 11am and was told my room wasn't quite ready, i could wait 20 minutes and pay a 10gbp early check in charge or check my bags in and return later which is what i did.
i returned at 10.30pm and was told that there had been flooding in the hotel and i needed to be relocated to another hotel in the outskirts of the city ( apparently the three travelodge hotels in kings cross were all fully booked )
it took 2 hrs to get a taxi and get to the alternative hotel in bethnal green - the alternative hotel was like a sweat box, it had no air conditioning on the rooms and upper floors. i could not even open the window as it was right on the train line and so noisy. i had very little sleep as it was so hot.
both the taxi driver and the hotel manager told me this happens all the time – that the kings cross hotels get so busy, they over book the hotel and then tell people there’s been floods and then they relocate people to their other hotels in more remote areas which are cheaper and less busy.
at 6.30 am i called the royal scott to complain and get a room for the next night - the person answering the phone said they couldn’t help, had just arrived at work, not even taken their coat off, it wasn’t their problem, the hotel was fully booked so i couldn’t have a room and when i asked for their name, he hung up !
i complained to the manager of the bethnal green hotel, he said he could get a room for me, but that the kings cross hotel was really old and dirty, he showed me photos on his phone and told me these were really what the rooms were like – not the images they use for the website, he suggested i would be better off to stay in bethnal green and he would get me a cab into the city.
he booked me a cab into the city, but had to get the cab to go to kings cross royal scott in order to get payment for the driver !
this took one hour. i complained to the hotel manager about the whole situation including the fact his managers were saying this is their common practise to get bookings in to the remote hotels, and that his staff had hung up on me.
he agreed to refund me my money and relocate me back into the royal scott as i wanted to be central – not wasting all my time on travel.
i then wasted another two hours on public transport going back to bethnal green to collect my luggage and bring it back to the royal scott.
the hotel manager said he would get onto head office right away to organise a refund of my money, he said i would hear from them in a few days. i heard nothing so emailed him, he said i would get a refund in 10 days, but would chase up head office and would get it resolved by the end of the day.
it now been two weeks and i have not received anything.
i’m furious with this and cannot believe it is allowed to happen. my whole trip to london was ruined as i wasted 6 hours dealing with is , going back and forth and not getting any sleep due to the hotel not having air conditioning.
Cerrar