Fantastic hotel for vegas, but with housekeeping issue on our stay
"hotels in vegas seem to get too big to manage... the cosmopolitan seems to have a problem with housekeeping; room was not clean at entering the room for the first time. we called front desk, they told us they'd send somebody up. never showed up. informed front desk to deal with the problem. not taken care of. next day told front desk again. and guess what: even on the second day (when even regular cleaning should have done the job) they managed to ignore our call for cleaning of previous guests mess. so, actually we stayed the whole stay walking on dirt from other guests. at check out we explained again our problem with getting our room cleaned. the staff (actually at any time) was very kind and was embarressed that the problem had not been taken care of properly. we were compensated satisfactory.
and having this said... i can still recommend the cosmopolitan. it's a much more modern hotel than most hotels on the strip. we had an excellent room on the 56th floor and a great window which had a fantastic view on the bellagio fountains. the hotel has some great restaurants (most of them are quite expensive though) and breakfast was... fabulous! never had so much choice for breakfast, the service was good and the food quality even better. at the 56th floor wifi was not working very well.
conclusion: great hotel for vegas."
Cerrar