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Recensioni Hotel Mantra Circle On Cavill

4 Estrellas

  9 Ferny Avenue, 4217 Surfers Paradise, Gold Coast - Queensland

Hotel MANTRA CIRCLE ON CAVILL Este hotel de 4 estrellas esta situado en el centro de Surfers Paradise. Más detalles Hotel Mantra Circle On Cavill

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  • Voto 3.8/5 3.8/5
  • Estancia 3.7/5 3.7/5
  • Precio 4/5 4/5
  • Habitaciones 4.3/5 4.3/5
  • Localización 4.7/5 4.7/5
  • Limpieza 4/5 4/5
  • Reception 2.7/5 2.7/5
  • Servicios 3.3/5 3.3/5
  • Servicios para reuniones y eventos no utilizados

 Opiniones de los clientes

Jo
Mitcham, Australia
14/02/2018

3/5 Ver los detalles

Great appartment, customer service a let down

We were staying here for our 25th wedding anniversary. the appartment was great fantastic views and spacious, unfortunately the customer engagement by check in and check out staff is pretty poor. a very plastic welcome a conversation when i mentioned it was our anniversary it was brushed off with clinical information about the hotel, wifi charge is very high and when we asked to arrange a late check out they begrudgingly gave us an hour extra. to really make us feel valued and welcome we were told at check out it would cost an extra $20 which was not conveyed to us when we arranged it. really felt that we were an inconvenience if we approached staff all looked flawless but no customer engagement. we had got a booking at another mantra later in the year which i have since cancelled and booked elsewhere other large chains have better customer service.

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Mathew
Gwandalan, Australia
25/09/2017

3/5 Ver los detalles

1 bed spa apartment

47th floor excellent view, room outdated though, repair work everywhere on gyprock, table scratched and stained, bed was the worst i’ve ever had, slept on the fold out lounge which had stains all over it and was broken. no tv in bedroom. if i didn’t get this heavily discounted i wouldn’t stay, it was worth what i payed but most definitely not full price

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Alpesh
Nueva Zelanda
15/09/2017

5/5 Ver los detalles

Just awesome

This is our second visit to this hotel in the last 10 years and i am totally lost of words. i requested a high floor with views and we got the best spa apartment room on the block. north tower with amazing hinterland views. the rooms are huge, clean, spotless and very comfortable living. 6 nights were not enough. the assistant manager victor was very friendly. my little daughter become sick a day before check out. adam at the reception was very kind to give us a late check out till 12pm. thank you to the wonderfull team at mantra for making our trip memorable again.

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