Bigger sheets please!
Although the experience was mostly very positive, one of the most basic things was quite deficient - the sheets and blankets furnished for the king-sized bed must have come from a single order for double beds, as there was no way they covered the whole bed. and the lack of contour sheets added to the misery of trying to sleep all night. i would suggest reviewing your procurement of sheets and blankets, so that one size fits all could be modified to the criterion that these should fit the size of the bed.
the second major shortcoming, which is not uncommon in havana since coming there several times, is the state of the internet. it didn't help that the attitude of those at the lobby desk (not the reception desk) was rather rude - perhaps it was the lack of english that made them so.
now for the positive items: the cleaning crew, the restaurant staff, and the reception desk staff were all quite well-trained and very pleasant and knowledgeable. also, the room was quite clean and the food for breakfast very bountiful. the food at the restaurant on the top floor was also very good and the waitstaff quite pleasant.
i realize the capri has just re-opened after ten years of shuttering, but the management has quickly taken charge and made for a most pleasant stay - except for the sheets and blankets. thank you.
Cerrar