Arrived and told us that reservation had been cancelled
We arrived at the hotel with our pre-paid voucher. when we arrived, the hotel informed us that they had cancelled the reservation as they did not like the rate we had paid. they claim that they informed hotelclick about this, but we were never notified and were not refunded our payment on credit card. the front desk manager told us that this was the case with many hotelclick guests on that particular day die to long weekend. yikes!
Schließen