Customer no service
Never got to stay as my mother was hospitalized and i got the call as we drove into seaside. i turned around and started my way home. i called the hotel and was told to cancel through the website, i hit hold of trip advisor and let them know the situation. the manager of the hotel which told me to call the website wouldn't talk to me but point blankly refused any part of a refund. i appreciate they want to make money, and may this is the only way they can. i had an emergency and i let them know, but common courtesy is a one way street in this instance!
Schließen