Shepheards revisited and end of an era
Having stayed at the shepheards since 1972 i have seen this once great hotel slow sink from a true 5 star to what can only be described as a poor 3 star establishment.the decor is old and tired and the staff really couldn't care less. the reception desk was staffed by only two staff and it took me a wait of twenty minutes before i could check in. they served other rude guests who just walked up to the desk and pushed in ahead of others who had been standing in line waiting. the air conditioning didn't work properly so we slept with the window open at night just to cool the room down. the once great hot buffet breakfast has deteriorated to baked beans with hot saveloys and omlets, cold meats and cheese along with a bit of sliced fruit and some soggy pastries. there was one cook and one waiter on duty at breakfast with the result of long waits for cooked items and table clearance. after staying at shepheards more than twenty times, sadly my latest visit will also be my last. the hotel is just not good value anymore, over priced with poor service.
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