Negative surprised
The entrance hall is amazing and the recepcionists are helpful and kind.
but the rooms are not as nice, many facing a wall or have a window to the hotel hall, so basicly other guests could watch you in your room. no welcoming flair and atmosphare. for christmas only a tree in the entrance hall, no decoration ( small accessoires like candles or stars or something small reminding you of christmas ) in the breakfast room, guest rooms or the rest of hotel, nowhere to find a christmas flair. very cold and disinterested atmosphare. the breakfast service is a desaster, unorganized unfriendly staff ( one or two exceptions), guests have to let the staff know that common things like black tea or eggs run out, cleaning policy is shocking, wiping of the table throwing it on the floor where the next guest step in. this is just one of many unprofessional examples. an absolute no go for a 4 star hotel. worst breakfast experience, never again!
Fermer