What a happy & delightful hotel
after booking a king size room with hotelsclick, and reading advice on line, we phoned the hotel to arrange for a park view room. i was told that because we usied a "third party", requests might not be possible. however, a day or two later, we received a phone call from the hotel telling us that they had indeed upgraded our room to a park view and that it would be gratis!
this hotel is just one year old. its spirit and friendliness abound. from the moment we arrived, the staff was happy to make our stay wonderful. we drove up to the front of the hotel, and were instantly, and delightfully greeted by brad who made parking arrangements for our car, took our bags, and escorted us to the front desk.
rob w., the guest service, surprised us with two tickets for complimentary breakfast at the red owl tavern, located inside the hotel. this breakfast was not a small continental one. it was a complete one, of our choice, made to order by their chefs, with juice and coffee included.
the hotel monaco is decorated with a flare of creating delightful visual effects. our accommodations were small but luxurious, modern, tasteful, and eclectic. amenities abounded with a large walk-in shower, elegant toiletries and bathrobes. our room faced the park with a view of the liberty bell, and independence hall, plus the location was perfect, in walking distance to museums, restaurants, and horse carriage rides. the hotel has a complimentary 5pm wine hour and offers a rooftop lounge that is a special attraction.
it was my husband’s birthday, and to his delight and utter surprise, rob w., at the guest service took note of this and had wine, a slice of decadent chocolate cake, and fruits, placed in our room, along with a hand written happy birthday card from rob! what a thoughtful surprise! nothing could have made his birthday happier. what thoughtful management!
the service, the atmosphere, the location of hotel monaco and especially the staff, made this trip memorable and wonderful. we cannot wait to return again.