Bait and switch?
Beware! you may not end up here at all. i chose the ramada in hounslow for its location near the airport, near a tube station, and in a town that would give me several choices for dinner and breakfast. when i arrived i was told that they were overbooked and was driven to another hotel several miles away. i was given a hot room without climate control and a restaurant and bar not to my taste. there was no soap at the sink; to wash my hands i had to step into the shower and get shampoo from a dispenser. there was no luggage rack. there was no way to turn on the television, although i managed to find the phone (on the floor) and thus call downstairs for a remote. by the time i got to the hotel, deposited my luggage, and walked over a mile to the nearest restaurant, it was too late to get dinner. the next morning i found myself far from any tube station with no offer of transportation.
one local person told me that overbooking and relocation was a frequent practice at this ramada. given that i was put in a significantly lower-level hotel, i suspect that ramada turns a profit by taking full-price reservations for a room its managers can secure for quite a bit less.
Fermer