L'Art Nouveau Palace Hôtel, situé à quelques pas de Old Town Square, dispose de 127 chambres élégantes, un restaurant gastronomique proposant des plats exquis, un bar confortable avec une sélection de boissons et de collations, des salles de conférences bien équipées et un parking. Il propose des... Beware. no room offer even already booked.
I have booked the room around a month ago through this website. however, when i arrive the hotel. they told me no room is available for me and then want to offer me a hotel which is far from the city. i reject the offer and then finally they offer me a hotel which is near to them but the hotel grade is not the same as the hotel i originally booked. i accept the offer with no other choice. i am very disappointed with this hotel because i booked this hotel for their grand style and want to have a memorial time in my trip. however, they really gave me a memorial time but was a bad. i have contacted wit this website but they told me this issue is due to overbooked and always happen in peak season. however, i would rather say in my 11 days trip, i have stayed at 7 hotels but only this hotel has this overbooked issue. i don't think it is a excuse of this hotel for this bad management. and it is also a bad experience to me.
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