On arrival the valet staff were very welcoming and informative. it was interesting having to ride an elevator up to the reception area, but when there, again we had no problem with the staff. our room was very clean and tidy and we had a wonderful view of the ocean. we had chosen this hotel because it was for a wedding, but we would certainly revisit for a recreational stay. we only visited one of the pools, which was clean, and there were plenty of staff on hand to help out where needed.