Hogmany
I booked this hotel as we were going with family to the hogmany ceilidh. unfortunately i required 2 rooms but you were unable to provide this as you could see from the very numerous e-mails at the time. for the other room i had to pay 2x the price. this was very dissapointing but having had the first room confirmed and non refundable i had no option. however everything about the experience was great apart from the extra expense.
Chiudi