Holiday Inn Express Lisbon Airport is the perfect place to stay whether it be a pleasure trip or for business. The hotel located just a few kilometers from the airport, provides a shuttle service from / to the airport and an outdoor parking for its customers. Other services available for the... Wrong room allocated
I booked this hotel last september for a stay in may. i booked a double room and when we arrived we were allocated a twin. i returned to the desk and was told that a twin had been requested by the agent with whom we booked. i showed reception my booking confirmation which clearly said double on it and they still insisted that a twin had been booked. i asked to change rooms and was told that they were full, yet i observed that many people checked in later than us. i asked how we would be compensated and we were told we wouldn't be as it wasn't their error. my details were passed on to the manager who did write to me. stating pretty much the same as had already been said. i replied but he failed to follow it up and has not replied since.
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