I stayed here for one night the weekend before christmas. it was the perfect location for shopping. the hotel was very busy, which was to be expected, given the size of the hotel and the time of year. however, it meant the bar was too busy to get a seat in so we left for a nearby pub. breakfast was a buffet. i thought it would be waitress service but i think the hotel is just too large to offer this. the room was adequate but it was a 'standard' room so it was small. i did think it was odd to have the bed behind the door but it was very quiet despite being on the first floor and there being wedding on at the hotel.