Won't be back
Overall, the appearance of the hotel is quite lovely. common areas are well kept and clean. the check-in process is abominable. couldn't check in early unless you're willing to pay an extra $20. the line up to check in was obscenely long - there were only two people behind the counter. if you use the express check-in kiosk, the line up for that isn't quite as long but then if you want the "coupons" you have to line up in the other line anyway. what a joke. every day we walked by the lobby all we saw were extremely long line-ups so it appears that our experience isn't just a one-off. our room was quite cramped and really "tired" looking. needs an update. tv not working at all. hello???? pillows were lumpy and uncomfortable. hair from previous guests in the bathtub - yuck! the saving grace of the room was that it was indeed quiet, which we needed after a long day on the strip. would i go back? no. should have tried the mirage or bellagio. live and learn i guess.
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