Hotel Iberostar Paraiso Maya 5 Stars

  Chetumal-Pto Juarez Km 309 - Riviera Maya, Quintana Roo - 77710 - Riviera Maya, Mexico View Map
Location: Puerto Morelos

This 5 star hotel is located on the coastline of Riviera Maya. The Hotel has an outdoor swimming pool and a fitness centre/gym. All 432 rooms are equipped with minibar, hairdryer, safe, ironing set and air conditioning.
This 5 star hotel is located on the coastline of Riviera Maya.

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Hotel Details


Rooms Number: 432

Hotel facilities

  •  Air conditioning
  •  Sauna

The Hotel Iberostar Paraiso Maya offers air conditioning.

Rooms facilities

  •  Television
  •  Mini Bar
  •  Hairdryer
  •  Safe Box

The Hotel Iberostar Paraiso Maya offers the use of a TV in the rooms. The Hotel Iberostar Paraiso Maya offers a minibar service. The Hotel Iberostar Paraiso Maya rooms offers the use of an hairdryer. Accommodation has a safe in all the rooms.

 Guests' Reviews

Manalapan, United States

Very Good: 4.4/5 More Details


The hotel is beautiful. the architecture is very impressive but unfortunately not made for rain. the maid service was excellent and the rooms were cleaned daily. the food was excellent in all the restaurants except the japanese which service was very slow, taking 1 1/2 hours to get a drink and 3 hours to get meal. the staff, including bartenders, waiters, and waitresses were top notch and couldn't do enough. the entertainment staff was exceptional. they kept guests busy during the day with activities and at night performed a show. the disco is very good also. the only complaint i have is with hotel management...they need to address and repair the leaks when it rains. it rained for 6 days of my trip and the hotel literally had flooding and first floor guests had to be moved upstairs. inside the hotel lobby and the center bar area along with the music room had rain coming down like if you were outside. it was coming onto tables and chairs creating a damp mildew smell and the floors were so slippery that i saw a guest fall and i myself almost fell at least 15 times. buckets were everywhere and water was coming down thru recessed lights over food in the seafood/steakhouse buffet area going right onto the food and was never removed. it also happened in the mexican restaurant. i took pictures as proof and many guests who were regulars more than 5 visits said they would not be returning until they addressed these issues. also i paid more to stay at the maya yet the shows were held in the lindo so when it rained, you could not go. they do have golf carts that can take you but they don't seem to be available as they say and when we asked we were told it was raining too heavy to take us so we sat doing nothing for over 3 days before they decided to bring activities indoors to occupy the guests. again the staff and entertainment team are excellent and without them, the hotel would have nothing to offer. the pool is also very beautiful and big. the ocean and beach area are also good.



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