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Kensington close hotel

Great lobby but not much in depth. the car park staff were hard to find and the member of staff i could find was more interested in talking to his colleague than assisting me. the gym is nice but the £8 charge is not so! couple that with a £9.95 per device per day internet charge and the costs start to rocket. the room itself was tiny (standard for london i know) i couldn't stand facing the sink as the gap was to small ( i'm 5'10" and 75kg ) my shoulders also touched both walls either side of the loo.

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John
United Kingdom
03/09/2015

Disappointing stay at kensington close!

We have just returned from our tenth visit in two years to this hotel. apart from the last two visits everything went smoothly and we rated the hotel very highly. we always asked for a walk- in shower due to my wife's hip problems and this was always provided without extra charge. in june we had to pay an extra £120 for this. it would appear that the rooms are rated differently now and what were small standard rooms are now executive. it doesn't deserve four stars. we've discussed it with the hotel and a manager who was there in june but has since left gave us his personal email address and told us to contact him next time and he would allocate a room with walk-in shower at no extra charge. when we arrived in september we found there was no record of this. we had a copy of his email with us and so were given an "upgrade" at no extra charge. we were told it was an executive room but it was exactly the same as the very first small standard room we had. we cannot understand any of it.

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Geoff
United Kingdom
03/08/2015

Lovely hotel, great location.

A smart hotel, all facilities used were very good. breakfast is excellent, room was smart but a little small and too warm. air conditioning was too noisy to leave on during the night. window opened but not enough air circulation to have any impact. bar prices are very steep! frustrated by the fact that my keycard never worked and required a return to the reception to rectify, each time i returned! however, i would still return and hope that the next visit might be an improvement?

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John
United Kingdom
11/06/2015

Excellent location

We have just returned from our eighth stay in two years at this hotel. until this time we have found it perfect in every way. however, on this occasion we were forced to pay over £100 extra at the hotel just to have a room with walk in shower. on all previous occasions this wasn't a problem. the room we were first shown was so small that it would have completely ruined our stay of five nights. it's very difficult to know how they are trying to grade their rooms now but it has changed. it's not at all what you would expect from a four star hotel. on a more positive note, the breakfast is superb and the location is very convenient for buses and tube.

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John
Berwick-On-Tweed, United Kingdom
19/03/2015

Excellent location

We stay regularly at kensington close hotel and it always lives up to expectations. it is very well located and is close to tube, parks and shops. the beds are comfortable and there's a good choice at breakfast. it's an extremely quiet hotel considering it's so near to kensington high street. we have just returned from another five night break and we were upgraded to a beautiful room because of a shower problem we had. the staff are always pleasant and extremely helpful.

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Daniel
Northampton, United Kingdom
31/12/2014

Great price, great location

Lovely clean, modern and friendly hotel!

Michelle
Cardiff, United Kingdom
15/01/2015

Excellent value for money hotel

I paid £300 for 3 nights bed and breakfast at this hotel@ hotels click . i read the reviews on tripadvisor and i am pleased to say that the hotel was excellent. service was great. we were upgraded o a deluxe room which was compact . the breakfast was fresh and tasty. the location was amazing and i couldn't have asked for more.

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John
Berwick-On-Tweed, United Kingdom
01/01/2015

Great hotel and perfect location

We have just returned from a four night stay in kensington close. this was our seventh visit in two years. we cannot fault it and wouldn't stay anywhere else. the staff are very helpful and friendly and if you need anything it is seen to immediately. the rooms are clean and comfortable. we always ask for a first floor room with walk-in shower and we always get it. the location is perfect. we are already planning another visit in march. we thoroughly recommend this hotel and also hotelsclick.

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Rebecca
Warwick, United Kingdom
21/11/2014

Kensington close

Busy, great location close to tube and great restaurants/bars. very touristy, so if youre coming

Beverley
Newport, United Kingdom
31/10/2014

Great location

When we arrived to check in the reception area was very busy and we waited along time - however the staff were very helpful. when we got to our rooms they were very tired and small. on our way out for the afternoon we mentioned this to the housekeeping manager and when we returned our rooms had been changed. breakfast was really good and staff attentive. lovely bar food and great atmosphere.

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John
Berwick-On-Tweed, United Kingdom
04/09/2014

Excellent location

We have just returned from our sixth visit in two years and we cannot fault this hotel. each time we requested a first floor room with walk-in shower and each time that was duly delivered. the breakfasts are excellent and rooms very clean. the rooms are on the small side but are adequate. the hotel is well placed for buses and tubes.

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Michael
York, United Kingdom
14/07/2014

London break.

The location and hotel public areas were good,the staff were pleasant and knowledgeable.breakfast was excellent and well run 5*. the room however clean, was far to small,the facilities has been crammed into tight spaces,the sink was virtually unusable as a result.

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Guy
Penicuik, United Kingdom
07/03/2014

March stay

We were looking for an hotel close to olympia for a 3 day visit. the kensington close hotel provides a superb location within a mile and very close to high st kensignton tube station. the situation of the hotel on wright's lane makes it one of the quieter locations away from kensington high street or cromwell road. standard room size was quite small but for the price and location was good.

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Moniq
Uxbridge, United Kingdom
23/01/2014

Excellent stay kensington close hotel

Teh otel is situated in a vibrant part of london. all staff are welcoming and polite and as it was a special birthday present received an upgrade on the room. wer also stayed an additional night.

Julie
Deal, Kent, United Kingdom
31/12/2013

New years eve stay

Stayed with my husband on new year's eve. we drove up so being able to park the car, although a bit pricey, was a bonus. check in was very easy and staff very efficient and helpful. room on 7th floor was a little small but had everything we needed, very comfortable bed. bathroom was lovely. all was spotlessly clean, newly and tastefully refurbished.

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Keith
Barnstaple, United Kingdom
23/11/2013

London stay

Arrived at 6pm only to find that all rooms had been allocated to others ...........possibly due to late that day bookings associated with the dr who conferance weekend. this is irrespective of me booking weeks earlier and having received confirmation from internet site. eventually after a lot of hazzel they found a room. at midnight i went to have a shower........................ you,re guessed it.................. shower does not work, no water at all. finally after much more hazzel we were allowed to shower in another room four floors below and went to bed around 2am. the following day when more rooms became available we were transfered to another room. little to no apology received.

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John
Berwick-Upon-Tweed, United Kingdom
26/09/2013

'great hotel and perfect location'

We have just returned from our third visit this year and enjoyed it every bit as much as we did in june and july. we found the staff very friendly and helpful. the rooms were very clean and the towels were changed daily. the location was ideal with the tube station and shops close at hand. we will definitely be back soon.

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John
Berwick-On-Tweed, United Kingdom
25/07/2013

Anther enjoyable stay at this hotel

We have just returned from our second stay at kch and found it every bit as enjoyable as the first time which was last month. the location is perfect as it is close to the tube station and shops and also just a few minutes walk from kensington gardens. the room was very clean and breakfast excellent. we asked for a room on the first floor which didn't seem to be a problem. the only drawback was that the room was very dark due to it having a small window in the corner and was overlooked by other parts of the building. we plan to return next month.

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John
Berwick-On-Tweed, United Kingdom
13/06/2013

Great hotel in very good location

We stayed here recently for a long weekend and apart from the rooms being on the small side we could not fault it. the staff were always extremely pleasant, breakfasts were very good and the location was ideal for us. will definitely return very soon.

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Steven
Edinburgh, United Kingdom
01/02/2013

Brilliant hotel

Stayed here several times and it just gets better. the reception staff are 1st class and very helpfull, rooms exceptionally clean and good buffet breakfast. 2minutes from tube station and great location for exploring london .

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Isabella
Place, United Kingdom
25/01/2013

Great value for money!

Renovations complete and hotel is in great shape. buffet breakfast substantial....and on until 11am! we were in a corner twin room this time which was slightly bigger and you did not have the same traffic going past room at end of day. shower so powerful that it managed to flood bathroom floor-thank goodness for the cleaner's cart in corridor. wifi lets you log in with room number but it is not free and if they have your credit card, you will be charged.

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Christine
Northallerton, United Kingdom
30/11/2012

Rugby weekend

Excellent hotel. staff very friendly and helpful.

Derek
Sidcup, United Kingdom
28/11/2012

Average hotel

Good location, no ambience in restaurant, room rather small.

Carol
Belfast, United Kingdom
20/11/2012

Poor service at reception

Arrived at hotel having booked 2 rooms. only 1 booked on system - had to wait until evening before other room available. went to check out next morning and was asked for the money for one room. told the receptionist the money had been paid when booked, and had to wait a great deal of time for confirmation of same.

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Steven
Fareham, United Kingdom
16/11/2012

Weekend break

Great service, very clean modern hotel

Clare
Essex, United Kingdom
14/10/2012

Kensington close hotel

Lovely hotel, very polite and friendly staff.

Fiona
Glasgow, United Kingdom
10/10/2012

Good location for albert hall and museums

This hotel is 2 minutes walk from kensington high street,albert hall, museums including the v+a which is well worth a visit ( especially the coffee shop/food hall which has a great choice and fantastic mosaics ). the hotel was is very busy due to the number of rooms, but staff always helpful and cheerful. handy for subway and buses. if you picking this hotel for the leisure centre beware you have to pay for the use--not included in your price !!! bar drinks very expensive.

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Jennifer
Bournemouth, United Kingdom
28/09/2012

Avoid this hotel

It was not a pleasant experience. the standard twin room turned out to be horrible. a broken kettle, a cold water tap that didn't work in the sink, the bathroom tiles had black mould on them and the covers on the beds were not clean. we complained and we were moved to a club executive room which was clearly a much higher standard so made our stay there bearable. the breakfasts were good however, but the general service was very poor. got one newspaper delivered to our room, and there were one or two problems even with the executive room. barely any of the staff spoke english but smiled a lot. our view of this hotel is try and avoid it if possible, it's expensive and not good.

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Laura
Cheltenham, United Kingdom
23/09/2012

Nice hotel but nothing for free!

The hotel was quite nice although the 'executive' room was tiny for what it cost. plus, anything and everything extra was charged at stupid prices; wifi, room service, use of the pool facilities, keeping a bag after check out - they charge for everything which is frustrating after you pay so much to stay. it was a nice hotel and in a good location but i wouldn't go back - in this day & age, when on a business trip, its rare you will have to pay a tenner per day for wifi!

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Keith
Droitwich, United Kingdom
22/09/2012

Another good stay

Have stayed at kensington close several times over the last few years and have witnessed at first hand its renovation. an all round super hotel, friendly staff, in an excellent position for visiting london 's tourist places but has continued to charge realistic prices for its rooms.

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Isabella
Place, United Kingdom
05/03/2012

Great location

Very eficient check in. twin room small but had everything you need .

Gary
Rye, United Kingdom
10/12/2011

Great value and location

We stayed here on a saturday night whilst visiting friends in central london. the hotel is currently having a refurb (as are many in preparation for the olympics)but thisdid not affect us as work is not at weekends. room was small but clean and bed was very comfortable. breakfast was top quality with everything you could want. nice bar with reasonable prices.i would definitely stay here again.

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Brian
Gosport, United Kingdom
04/11/2011

That'll do for me!

Hotel mid refurbishment like so many gearing up for the olympics but the disruption was minimal, a little noise and some decorative work taking place. for the price the location was fantastic, the rooms where small but ideal as a base, breakfast was hearty so no complaints from me and i wouldn't hesitate to go back.

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Alan
Newcastle Upon Tyne, United Kingdom
08/08/2011

Leisure break

Rooms very small. staff friendly. very noisy due to building work.two fire alarms in three days.

Allan william
Wigan, United Kingdom
11/04/2011

Kensington close overnight stay

I stayed in this hotel overnight on the 11th april 2011 as i was attending an event organised by one of our customers. i would consider staying here again, but in a double room next time, as the room was a little on the small side. there was only around 3-4 inches, if that, between the wall and the foot of my bed. however, i can say that the bathroom was very nice & adequate for my overnight stay.

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Margaret
St Neots, United Kingdom
08/04/2011

Good stay

As usual comfortable bed, welcoming staff and everything i needed tucked into the small room. breakfast arrangements were temporary because of refurbishment work, but were so much better than last time... no long queue and plenty of table space. quick and easy checkout.

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Derek
Aberdeen, United Kingdom
19/03/2011

A little disappointing!

After booking we were advised of refurbishment work going on at the hotel. the only inconvenience, we were told, may be a little noise. reception handed us keys but did not advise we could not access our room via the lift to that floor, there was no hotel service guide in the room, the room was very tight - i had to climb over the bed to get to my side as there was not enough room to go round the bed, instructions for use of the safe did not say yo needed an access code. all that said, the hotel is in a great location - next to tube and with dozens of restaurants and shops nearby.

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Katherine
Lisburn, United Kingdom
04/03/2011

My hen weekend

To begin with they messed up my booking. i had the paper to prove my twin room was booked months ago. it took over 30mins to get me a room. i missed my restaurant booking because of this. they said we have given you a better room because of the mix up. if they meant better as in no drilling like on the first floor & we had a handle on our door ?. it was slightly bigger, but extremely freezing, like a fridge. it had a connecting room also which spooked me, as the hotel reminded of the one from the shining. it had extremely long corridors we where in room 764 the very furthest away on the top floor, while are friends were on the first. breakfast was ok, bar was bad, needs a makeover.

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Kim
London, United Kingdom
04/03/2011

Kensington close review

The hotel is tired and under construction. don't go.

Carole
Wallasey, United Kingdom
24/02/2011

Great hotel

Great hotel,asked for quieter room because of work getting done at the hotel and was moved straight away,really nice rooms breakfast was great have booked again for april,great location tube only a few minutes away, and the goat pub not far from hotel, food is lovely and a good price

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Alan
Newcastle Upon Tyne, United Kingdom
24/02/2011

Leisure break

Clean middle of the road hotel

Alan
Kilbarchan, United Kingdom
25/02/2011

Beware of building work

Hotel is currently undergoing building work and restaurant is closed. breakfast is served in the bar area making it a bit frantic and uncomfortably hot when busy. many good restaurants nearby for lunch or dinner. we have used this hotel many times for london weekends. ok the rooms are tiny and some have seen better days, but are perfectly adequate for crashing out in. great location just off kensington high street and tube station.

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D
Leamington Spa, United Kingdom
24/02/2011

Hotel stay

Chose this hotel for location and price, arrived to no car park, room very tired, breakfast poor did'nt bother with any in the end.

John
Cirencester, United Kingdom
08/01/2011

Overnight stay

Last stayed here in 2003 - hotel is much smarter now, good service in the bar and at breakfast, room very clean and smart

Courtney
Chippenham, Wiltshire, United Kingdom
23/09/2010

Kensington close experience

Friendly reception and hotel staff. single room a bit dated and compact. breakfast was nice buffet style but bacon was streaky. small moan but i have never seen streaky bacon served in a uk hotel before and i prefer back bacon..

Courtney
Chippenham, Wiltshire, United Kingdom
23/09/2010

Kensington close experience

Friendly reception and hotel staff. single room a bit dated and compact. breakfast was nice buffet style but bacon was streaky. small moan but i have never seen streaky bacon served in a uk hotel before and i prefer back bacon..

Anthony
Leicester, United Kingdom
24/09/2010

Kensington close

Good hotel for the price. rooms although small are well laid out(how much room do you need for 1 night) and very clean. staff and reception very freindly. full breakfast very good (buffet style so just help yourself) would stay here again if visiting london. very close to the tube 2-3 mins

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George
Aberdeen, United Kingdom
01/09/2010

a great choice & fantastic value

Yes the rooms are small, however as on a holiday it is adequate ( did not want to use room a a sitting room) as before it was very clean and during our 8 day stay the bedding was change 4times so please do not let negative comments about room size put you off ( if you want that book into a travel lodge !) the inclusive english breakfast was well above average and was 4 star, and the staff in the breakfast room keep it clean and tidy and always gave a warm welcome , despite being extremely busy at times there was never a shortage or delay with the food. as for location you cannot beat it as so close to tubes /buses and within 10/15 minutes of all popular places i am pleased to recommend this hotel and would use it again without hesitation

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Stephen
Aberdare, United Kingdom
23/08/2010

August 2010

My wife and i had an excellent stay at this hotel. we found the rooms to be a little on the small side, but still bigger than some i've stayed in previously in london. we wanted a location that was convenient but not too close to the city. this was perfect. staff were very friendly, excellent breakfast and great fitness facilities. all in all a wonderful trip and would definitely return here.

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Colin
Worksop, United Kingdom
27/08/2010

Kensington close

Nice hotel good fasciallties good for transport eg buses and tube nice relaxing bar friendly staff good food

Edwin
Knebworth, United Kingdom
04/08/2010

Great for kensington attractions

Very convenient hotel. excellent breakfasts, lots of taxis to hand, close to tube and buses. an excellent base for albert hall, holland park opera, knesington shopping and museums. staff very helpful. rooms a bit small but comfortable and airconned.

Matthew ivan
Camborne, United Kingdom
31/07/2010

London break

Ideal location (150metres approx. from tube and kensington high street) external appearance as expected but entrance steps in need of repair - should be cleaner and more inviting! in general terms and as it was only a short stay with hotel as base only the only real criticism i would make is about the bedroom; it was small, drab furnishings and very tired looking- too many coats of paint which was scratched, chipped and scuffed - not very inspiring to wake-to to

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Rodney
Totton, United Kingdom
12/04/2010

Smart hotel-smart area

Used this hotel several times and the standard is good and the breakfast large. location for underground and buses very close and taxi rank outside. swimming pool and shop.

Elizabeth
Swansea, United Kingdom
26/03/2010

Value for money

Comfortable hotel, very close to tube station. our bedroom was very small, however, modern, clean and quiet. friendly and helpful staff to answer questions etc we paid £185 for 2 nights with full breakfast through hotel click. we have used hotel click many times and always had a quick, efficient service.

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Keith
Chester, United Kingdom
27/02/2010

Week-end stay

Good location, good price, good break-fast, rooms were a little of the small side

Christine
Bude, United Kingdom
16/02/2010

Convenience and cleanliness

Conviently placed hotel. staff friendly and helpful. good value for money.

Anita
Lincoln, United Kingdom
13/02/2010

Kensington close hotel

Room and bathroom very clean but very small. someone bigger would have had difficulty getting past the end of the bed to the bathroom. also bathroom door not very easy to open.

Julian
Stafford, United Kingdom
05/02/2010

You get what you pay for

The title says it all. i was told by reception they'd given me a free upgrade to an executive room (471). unfortunately, that ment when i saw the postage sized room i was more deflated than i would have been if they hadn't mentioned it. i never found out what the difference was between standard and executive but i suspect a shoe-horn was involved. i can't knock the price but if i had known the room size i would have paid more and stayed else where. on the up side, bed was comfortable, breakfast was very nice and issue with heating was resolved quickly.

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Diane
Sevenoaks, United Kingdom
06/02/2010

Ok for the price

The room was on the top floor, which at least meant we had a view of something other than a wall. the room itself was clean but basic - even had to get hairdryer sent up from reception. but the show head was broken - literally, as it came off in my hand when i touched it - and the water pressure was dreadful, with only tepid water temperature. the room also was very noisy in the early hours - sounded like radiators heating up although none in the room! however, breakfast helped make up for the shortcomings.

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Gllian
Gobowen, United Kingdom
29/01/2010

Best birthday

I was most impressed with this hotel after reading some of the reviews... i booked this hotel for a special birthday celebration booking a standard room but up graded to an executive room for £30 extra per night... we arrived to be greeting with a very pleasant man at reception wishing me a very happy birthday... our room was on the second floor in the front of the hotel... the room was very pleasant clean and comfortable, with everything we needed and more... the bathroom was small but good with a small bath and shower which worked very well.. fruit water and sweets were put into the room as it was a celebration....the location of the hotel was excellent just being off kensington high street. we went to the albert hall had a taxi there which was just out side the hotel and we were able to have a pleasant walk back to the hotel which took us about 15minuets...we had breakfast in the hotel which was very good, lots of choice and very efficient staff. we did'nt have our evenings meal at the hotel as there is so much choice of restaurants in the area, we can recommend the thai rest just next to the hotel. the restaurant in the hotel looked very good with a very an excellent menu. overall i can say that i was very concerned about staying at this hotel after reading some of the horrible comments, but i would not hesitate in returning back to this hotel and i certinly would recommend it to my friends..

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Heather
Leeds, United Kingdom
27/12/2009

Kensington close - update

Was apprenhensive after booking for 2 night stay after reading some of the reviews, but have to say that our stay at the hotel was very good. we were greeted and welcomed on arrival.we had ordered twin room and the room we were allocated was very reasonable in size, clean and met our needs. the location was great, just off the high street and the full english breakfast each morning excellent. all in all a very good stay for what we paid and a place i would recommend.

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Anne
Wareham, United Kingdom
14/11/2009

A night spent alone

I chose this hotel as it was near the course i was attending and near the tube station. considering the location the price was good. however, there was nothing outstanding about it but i didn't use the pool or spa. room service was not very fast, but when my food came it was good and very welcome.

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Elaine
Plummers Plain Horsham, United Kingdom
07/11/2009

Overnight stay november 2009

I was very impressed with the attitude of the staff in all departments that i came across. reception, housekeeping, restaurant staff, were all very friendly and the room service waiter was patricularly charming. the location is great. close to the tube and handy for our intended venue-the royal albert hall. on the whole, the food was great and the breakfast items on the buffet, both hot and cold were all fresh. room slightly small, but adequate for our requirements and the beds were comfortable. the duvet on one bed was very thin but housekeeping quickly replaced it with another.

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Edwin
Crawley, United Kingdom
30/10/2009

0k but not 4 star

This hotel is a budget type hotel (premier lodge,travel inn etc) at 4 star prices,my advice stay at premier lodge etc or book an hotel on last minute !

Karen
Colchester, United Kingdom
06/06/2009

Hen weekend at kensington close

I stayed at the kensington close hotel with 4 friends for my hen weekend. the hotel was very central and close to shops/underground. the recepton staff were friendly and the room was well priced and adequate. 2 things to watch for: 1. the bar man in the sports bar attached to the hotel will charge you a hefty service charge (which you don't have to pay) my friends bought me a bottle of champagne and were charged £6 on top for him bringing it to the table. 2. the housekeeper on the 5th floor was mean to his cleaning staff...very degrading and shouting and horrid....i complained to management as no one deserves this treatment!

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Pamela
Cheltenham, United Kingdom
29/04/2009

Great stay at kensington close

My friend and i stayed for 3 nights. we have used this hotel before and had a slightly larger room last time. however, the room was very clean and perfect for the time we were in it. quiet at night, great for me as i am a light sleeper! we had cooked breakfasts which were delicious and the staff were very polite and helpful. we will be booking the same for our next trip to london next year. i can also highly recommend the thai restaurant just over the road!

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Margaret
St Neots, United Kingdom
03/04/2009

Just right

Single rooms are small, but well-designed and cosy. staff friendly, welcoming and helpful. excellent service and food at breakfast. didn't use the swimming pool etc facility, but it's freely available.

Angela
Larne, United Kingdom
03/03/2009

Overnight stay in kensington close

Rooms are small but very clean and well presented. breakfast was very busy but everything ran smoothly and quickly. location was excellent, easy access to the tube and kensington high street.

Wendy
Cardiff, United Kingdom
25/02/2009

Fabulous and friendly.

From the moment i was greeted to the moment i left, i had a great time at the kensington close hotel. reception was friendly and my wake-up call was on time. the senses restaurant was fabulous for both breakfast and lunch and all staff i encountered were friendly and willing to help. the room was clean and well stocked. the bed was comfy and the bathroom had a great shower! attended a course which was well run and catered for by the hotel staff too. good business accommodation. all in all a great stay - well recommended.

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Joginder
Chelmsford, United Kingdom
21/02/2009

Good well serviced hotel

Very good location for shopping and entertainment. good transport links both by underground tube train and buses. helpfull staff. facilities good. room clean and well serviced.

David
Castlecaulfield, United Kingdom
17/01/2009

Book it

This hotel is good but needs a bit of a face lift. having said that, the rooms are small but clean and the bathroom a good size. the food in the hotel is excellant the location is also very handy to the tube hight st kensington. the pool is good and cost £5 to use.the staff are very friendly and helpful.

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Steven
Tring, United Kingdom
17/01/2009

Cold breakfast!

The room was clean but compact, and was adequate for an overnight stay the hall ways/lift areas were tatty and in need of refurbishment our room was the furthest distance possible from the lift!

Neil
Cirencester, United Kingdom
13/01/2009

Style vs substance.

The kensington close has that aura of class about it. from the greetings at the door to the decor, it has a feeling of refinement. this is matched by the service, which is unfailingly polite and helpful. the illusion is only shattered by the details. the rooms are spotlessly clean but small. the bed in my room was not particularly comfortable. there's internet access at the hotel, but at a ruinous rate. (apologies to the local residents whose wi-fi i piggybacked but you really ought to secure your routers). it's a nice hotel that could be a stunning hotel with just a little more genuine consideration for guests instead of the appearance of consideration. in the long run, what would a few mattress toppers, free wireless and a better deal on the spa (like a weekly rate) for guests cost them? minor complaints aside; the staff are lovely, the location is perfect, the facilities are sparklingly clean and (other than charging four quid for a guinness) the sports bar is a blessing if you're a chap travelling alone - hello to my new irish friends and, yes, munster were terrific.

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Sharon
Belfast, United Kingdom
02/01/2009

Very small rooms

The location is excellent just 5minutes from kensington high street tube. room was very shabby, door looked as if it had been forced open at one time and double lock just spun round, fortunately there was a chain lock which we had to ensure was on as we didn't feel secure. water in bath kept emptying whilst in it so had to place a facecloth in the plughole and then push bathplug into it. safe didn't work so we had to carry our passport and money around with us. room was cleaned every day and the bed linen was very soft and comfortable, as was the bed. would have liked a bedside table at each side instead of the bed being pushed against the wall. i suppose we should have complained but to be honest it was difficult finding anyone who could speak english at the hotel. breakfast was excellent, good choice of everything but because it is obviously a popular tourist hotel it reminded me a bit of queuing for school dinners. we didn't use the leisure facilities as i think charging residents £5 per head per day is unfair and also very costly if one wanted to use it every day.

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Douglas
Doncaster, United Kingdom
02/01/2009

Kensington close

I booked two rooms, one smelt of smoke and the other was cold, even passage way was cold on first floor, but new rooms was found and everything were ok. clean rooms and a good breakfast. enjoyed the stay

Joanna
Leicestershire , United Kingdom
03/01/2009

Kensington close good location and nice hotel

It was an enjoyable stay, the room was comfortable albeit very small. the breakfast was really nice and there is a very good gym and spa, which was one of the reasons why we chose this hotel. it's not free, it costs £5 per day, during your stay, but it's well worth it. the sports bar,where was had a couple of beers was over-priced.

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Helen
Canterbury, United Kingdom
22/11/2008

Not impressed

I was under the impression the hotel had been refurbished, not in the case of our room, for the price i paid the room was unacceptable in size and decor, it was very dated and basic, when i complained i was offered an upgrade at an additional price but i was unable to look at the room before committing so i was very unhappy about this. so if your away for a romantic weekend i would advise against staying here as you will be most dissapointed.

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Joanne
Manchester, United Kingdom
17/11/2008

Good hotel

Really nice hotel/clean and tidy

Gail
Askam-In-Furness, United Kingdom
29/10/2008

October stay

Hotel was in a good location and staff very friendly. main problem was the temperature - the room was cold as the heating system was not working. minor point but the bathroom wasn't sparkling and half bottle of previous customer's bubble bath was left on the side of sink. that said i would definitely go back

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Alan
Kilbarchan, United Kingdom
13/09/2008

Great location

Just off kensington high street and the tube station, ideal for all of london's west end attractions. we have stayed here several times nowe and will use it again for events in the kensington area. standard rooms are a bit small but fine for a short stay. hotel seems to attract a lot of tour parties making the small lobby and the breakfast room very crowded at times.

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Colin
Haverhill, United Kingdom
06/06/2008

Stay at kensington close hotel

Overall the hotel was very good with efficient check in. room was small but had all facilities required. had a room at back of hotel which was quiet and had a nice view over south kensington. our only complain was the queue for breakfast because tables were not cleared fast enough. staff were doing their best, but it seemed they were short staffed. this could be a problem if you were in a hurry.

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Carol
Kingston, Surrey, United Kingdom
31/05/2008

Very plush

Enjoyed a very pleasant and relaxing stay at kensington close, having booked via the internet you can't be sure what your getting but we were more than delighted. the hotel is welcoming and extremely clean and well presented.

David
Cadoxton, Neath, United Kingdom
11/04/2008

Happy weekend

Was in london to see our son run in the london marathon, and enjoyed our stay at the kensington close,pretty central not far from the tube and found it quite good. double ed was small but for 2 nights could put up with that.

Kam
Smethwick, United Kingdom
05/04/2008

Good location, tiny room...!!!

This hotel can boast about it brilliant location but thats where it ends... we booked this hotel as its the best one we could find for its proximity to kensington high street and the fact that it had an english breakfast inc of the price... we found the staff to be very pleasant and helpful but i have never known any double room to be as tiny as the ones here. the overall hygiene of the rooms was just ok as the rooms could do with a lick of paint and new curtains. the breakfast was very disappointing as having stayed in 3 star hotels before i have never come across a hotel that serves very fatty streaky bacon and cold toast...!!!

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Vanessa
Widnes, United Kingdom
22/03/2008

London 22 march 2008

Had a great time as usual, this is are fifth stay great hotel prime location.

Mark
Sutton In Ashfield, United Kingdom
07/03/2008

Excellent weekend break

Hotel was in central location, clean, with friendly helpful staff. breakfast and parking below the hotel were also available.the rating is about right, comfortable and convenient and good value for money. i

Alan
Glenrothes, United Kingdom
16/02/2008

A quiet located hotel

Stayed here on a few occasions now,clean and noise free rooms,although rooms are compact they have everything you need,throw in a pool and leisure facilities for relaxing and the lions bar is a good place for a drink or bar meal with big screens to watch live sport. staff friendly and obliging,nothing was too much trouble.....all in all a great location at a good price this hotel is hard to beat.

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Robert
Brierley Hill, United Kingdom
13/02/2008

Feb 2008

Staff appeared friendly, room very small but adequate,pricy considering the size. only one set of towels when the room was booked for two..two sets provided on day 2. tea/coffee in room, you could have 1 cup per day! location great. close to the underground and circle line.

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Rosemary
Douglas, United Kingdom
07/02/2008

Review kensington close hotel

Busy hotel near kensington tube station and only a short bus or tube from main shopping areas. i have stayed there several times, due to location and availability of secure parking, and have always had good service. rooms vary in size but are always clean and comfortable. there is a choice between continental and english breakfast. i prefer the continental. i have eaten in the dining room but the food is basic.

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Carol
Bristol, United Kingdom
06/02/2008

Convenience and quality!

Everything was good. rooms are a tad small but, hey, how much time do you spemd in them????

Katie
Herne Bay, United Kingdom
11/01/2008

Just what you need

Hotel was easy to find and very well situated on the circle and district lines of the underground. lots of shops etc on the doorstep too. staff in the hotel were very friendly and helpful. rooms were small but had everything in it you need and was very comfortable and clean. hotel has many facilities so you have everything you need.

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Roselie
Llandudno, Conwy, United Kingdom
09/01/2008

Bett stay

I was visiting the bett exhibition with my colleagues during my stay. after a tiring day it was great to come back to a comfortble hotel with good resources. although i did not use the sports suite my friend did and enjoyed the facility.i have stayed at the hotel on a number of occassions now and have always been pleased with it. staff in the dining room were courteous and helpful and the breakfasts were excellent. i will use the hotel again provided costs dont go too high.

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Richard
London, United Kingdom
09/11/2007

Great place!

Very clean hotel, lovely staff, room service is excellent, they brought us breakfast in bed, the pool was nice, only 2 complaints were that you have to pay for the pool seperately, i felt it should be included in the price, and the second complaint is the lack of channels, there were only 4 of them, jacuzi is lovely and the location is brillant. i would definitely come back here again.

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Moya
Lambourn, United Kingdom
19/09/2007

Second stay at the kensington close

This was my second "theatre" stay at the kensington close. it is a conveniently situated, well presented and easily accessible hotel, with the added bonus of an underground car park. the satff are very polite and helpful, the rooms are clean and well kept although not overly large. i shall certainly stay there agin.

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Paula
Rhymney, Gwent, United Kingdom
29/08/2007

Kensington close!!!!!!!!!!

Very good location, rooms quite small but very acceptable standards and the hotel facilities were excellent. very nice hotel, will stay here again.

Pepita
Sutton Coldfield, United Kingdom
14/08/2007

London trip

The room was basic but comfortable and clean. unfortunately we were at the back of the hotel and could hear the heating/ventilation system. the lift was very tempermental.great location and the staff were very friendly and helpful.we enjoyed the breakfasts and the swimming pool.it was a very good base for our london trip and a reasonable cost.

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Michael
Bristol, United Kingdom
17/08/2007

Great stay

Great hotel, really good location. the price to upgrade to a full english has gone down which was a bonus. only downside of hotel is having to pay to use the pool facilities which i think should be included in your stay. hotel suitable for all!

Nigel
Wrexham, United Kingdom
28/07/2007

Nice, clean hotel

Clean hotel, much bigger than we thought and well run. rooms large enough for a few night's stay. good sports bar and grill with outside patio area and conservatory. use of leisure pool etc. was £5.00 extra cost. car parking was £32.00 for 24 hours which we (being country northerners) were quite shocked at - costs like this should be made apparent in the hotel details - would have swayed us to come on the (expensive) train. otherwise a good weekend

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Oliver
Bartonseagrave, United Kingdom
02/07/2007

Great hotel

I have stayed at the kensington close hotel many times over the years and have found it to be convenient, clean and the staff very fiendly and helpfull. the rooms are quite small but have everything that you need for your stay. the area is very nice and very safe and so much to do and see in walking distance from the hotel and it also has a spa and swimming pool and restaurants which for the price we paid was great.

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Sophie
Newcastle Upon Tyne, United Kingdom
23/06/2007

Pleasantly surprised!

I had heard mixed reviews about this hotel and am pleased to say that we had no problems. the price was great, expecially at short notice, location ideal for getting around london (only 2 min walk from tube station). room was fine and clean. had to have a smoking room as there was a wait for non-smoking but it didn't make a difference - no smell of smoke. concierge service very useful - we were able to leave our bags on day of departure.

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Laura
Surrey, United Kingdom
02/06/2007

Hen night stay

Very relaxed hotel, easy to find our way around only problem was lift out of order

Kelvin
Heathfield, United Kingdom
27/05/2007

Kensington close hotel -

Excellent service from time we booked in. no trouble to find rooms close together - travelled with other family members. can recommend the lions sports bar. very relaxed with excellent service - we had the fresh burgers and ribs - both served superbly and good price.upgraded to full breakfast at small charge and again very very good. as advised rooms fairly compact but have everything you need and very clean. used pool to relax and facilities good. would recommend without hesitation. plus location good for shopping / tube / royal albert hall.

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Kate
Woodbridge, Suffolk, United Kingdom
26/05/2007

Kts review

I was not overly impressed with the staffing of the reception desk - queues across the entrance hall are not good. breakfast is hugely over-priced and not very good in terms of quantity or quality. i will advise friends against using this hotel in the future.

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Barbara
Coventry, United Kingdom
25/05/2007

Chelsea visit

We enjoyed our stay but were confused with the lions bar - on previous visits (manloes bar)we were able to eat off the room menu including smoked salmon sandwhiches - however we were told by bar staff this service was no longer available - and bar food was rather restricted. so we went to m&s and had wine and smoked salmon sandwhich

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Jane
Sunderland, United Kingdom
17/03/2007

Hotel review - march 2007

Hotel room was not ready when we arrived and they were not very apologetic about it, they expected us to entertain ourselves for an hour until it was ready. the room was very small but clean, however the bathroom did have mould in it and smelt damp (air conditioning was not very good. the hotel was in a very good location.

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Ruth
Edinburgh, United Kingdom
13/03/2007

Reasonable price, great location, would recommend

This hotel was less than 5mins walk from kensington high tube station, so location was great and kensington is lovely. the room was compact but big enough for 2 of us for a few days and reasonable for london rooms. it was contemporary in decor and clean. bathroom was fine too. hotel itself was very big. a lot of the staff didn't seem to speak great english but this didn't really give us any problems. the fitness centre place was great (though there is a £5 supplement to use it but this is for all day and you can come and go). all in all i would recommend staying at this hotel.

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Darren
Higham Ferrers, United Kingdom
21/02/2007

Just right................

The location is ideal, just a 2 minute walk from kensington high street, and 20 minutes walk to knightsbridge, and also just a quick 20 minute cab ride to the west end. i have read that rooms are small, which they are but have all you need, and hey how much time so you spend in it anyway with all london has to offer; and if you do stay it also has all the facilities you need including gym and spa. also relaxing bar areas, and good choice of food, but did have to send back one of the fish dishes. great location, at a sensible price.

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Richard
Malvern, United Kingdom
15/02/2007

Review of kensington close hotel

Rooms were small but adequate. there's no way i would of been happy to pay hotel prices but the price you gave us, we were very happy with. the rooms i would say are 3 star but the hotel itself seemed like a 4 star. to avoid dissaointment with the spa you should book 1-2 weeks beforehand. location in kensington was brilliant (right next to shops and tube station) and there is a really nice thai restaurant 30 seconds walk from the hotel.

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Mike
Tansor, United Kingdom
12/02/2007

Terrible plumbing

I've stayed here on business trips for the past 4 years. the plumbing is always an issue. but this time there was no hot water for any guests. the boiler had shut down and the reception staff could only smile and shrug their sholders. the duty manager was not much better and when i asked for a discount i was offered a cheap bottle of wine. i do not drink!

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Chistopher
Chard, United Kingdom
11/02/2007

Location, location, location.

Great location for shopping, eating, travelling on the tube etc. everything we wanted for our stay in london. excellent swimming pool, jacuzzi and sauna - clean, new and professionally run. the room was adequate. breakfast was nice, and the price of £75 was a bargain. couldnt fault our stay atall. we were a bit concerned when reading some of the reviews, but after our visit, cant really believe some of the reviews were for the same hotel. would definately reccommend.

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Tanya
Wellingborough, United Kingdom
10/02/2007

Mine and mums stay at the kensington close hotel

I took my mum to london for her birthday. the kemsington close was very accessible from high st kensington tube station so there were no long walks involved. the hotel staff were very friendly and helpful. our twin room was clean, modern and had all everything we needed. the only thing that let the room down was the size....it was tiny! if we had been staying longer than one night we would've probably asked to change rooms. we ate at the hotel and the food was gorgeous! the service was spot on too. overall a fantastic experience.

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Ian
Chichester, United Kingdom
05/02/2007

Kensington close hotel

I was prepaid to and booked between 5-9th feb but departed on the 8th after a disappointing stay. although the rooms were clean, the shower could not get hot. i mentioned each day to reception and was promised that they would look into it, as many guests had complained. after arriving back late from dinner i wanted a night cap, as did many guests, but as the abr closed at 1pm everyone had to use room service that took 30minutes for each order to be delivered to the lounge! breakfast was very porly organised, i had chosen continental, but it was obvious that they didn't know what they were doing as i must have been asked atleast three times each morning to prove that i had prepaid and show my room card! first at the breakfast room door, then when you get seated for a table and then again when you as a waiter/waitress for tea/coffee! i departed on the 8th as i needed a good hot bath/shower and expressed my concerns about the above but was told to contact hotelclick as i had prepaid and any part refund had to come from them. this response summed up my stay, no customer service or responsibility taken just pass the blame to the booking agent. will not be staying again1

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Colin
Glasgow, United Kingdom
03/02/2007