Grand Hotel Prague Towers is the perfect place to spend a stay in Prague, offers a wide range of services including: wifi, executive lounge, garage with car wash and laundry service. For relaxation there are the Apollo Day Spa, indoor swimming pool with panoramic views, a hairdresser's salon and... Sadly not run like a 5* hotel at all
The pictures do not tell the true story of this hotel. 3/4 stops on the metro from the town you approach via a grotty graffiti ridden station and then have to risk life and limb competing with aggressive drivers to cross a roundabout to reach reception. once inside you think you have landed in a true 5* with an impressive reception area. this soon changes once you reach the rooms; we were 'upgraded' to a 'business suite' which wasn't a suite at all but just a regular twin room that once would expect in a 4* chain hotel. small cramped bathroom; odd triangular shape, hit knee on basin top every time the toilet was used! have to crawl on the floor to find a plug socket. truly appalling quality mattresses. corinthia claim to have dream beds; these were more of a nightmare! so light you could easily lift them with 1 hand and cheap springs that creaked and crunched with every move and gave no support at all. reception staff indifferent to any complaint simply stating that no one else had complained. refused to visit room to see my point, change mattress or the room, or give a refund and let us find another hotel. spent both nights on the floor, more comfortable than the bed but hardly a 5* experience. maid service very poor, hardly cleaned at all and beds hardly made up (not that thus mattered)
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