HOTEL TRAVELODGE LONDON KINGS CROSS ROYAL SCOT
Hotel Chain: Travelodge Hotels
Hotel Category: First
The Travelodge London Kings Cross Royal Scot is a 3-star hotel situated in London's city centre, next to the main attractions and to the means of public transport. Just a few steps away, it is possible to reach every place of interest in London. The services offered by the hotel include a bar cafe, meeting facilities, wifi connection (subject to an extra charge), a chargeable parking and a breakfast buffet. Moreover, Travelodge was the first hotel chain to become completely smoke free in 2008. The hotel's main entrance does not have step free access. In case of need it is important to contact the hotel, so that the reception team will prepare to give proper help showing how to access.
The hotel offers single, double, twin and family rooms. All of them are provided with the following benefits: private bathroom with shower, tv with 17 channels, tea and coffee making facilities, a large lit desk area with wifi available (a charge is applied). On request, at the reception it is possible to have hair dryers and irons. Cots are available too.
Services and information about the hotel
Hotel Travelodge London Kings Cross Royal Scot offers facilities for business travellers. Hotel is with a bar to relax and chat with friends. The hotel offers some facilities for those traveling by car.
The hotel provides either its own car park or a nearby one with a special agreement; being not included in the room price, for a paid parking the payment have to be carried out directly on the spot.
The Hotel Travelodge London Kings Cross Royal Scot offers the use of a TV in the rooms. In the hotel rooms you can connect via their WI-FI wireless connection.
Time to the Airport: 45 MIN
Railway Station: KINGS CROSS
Underground: KINGS CROSS
Time to the Subway: 5 MIN
Distance from the city center: 3 KM
Distance from the airport: 30 KM
Fair site: BUSINESS DESIGN CENTER
Distance from Railway Station: 1 KM
Time to the bus stop: 5 MIN
Stayed for 3 nights to see the puppy's and sightseeing, we had a single room with a double bed in, you could tell it was a single because it had a single headboard on the wall and no bedside table. on our last night house keeping don't leave a hand towel which we used as a floor mat, as the hotel did not supply one very Dangerous getting out of a very tall bath so had to use a bath towel when I told reception they promised to send one to the room ready for the next morning, and of course there was no towel for myself in the morning. VERY POOR SERVICE.
Stayed at a very busy time but this did not stop the staff being helpful and friendly at all times. The bed was very comfortable and the room was clean. The breakfast service was good with a nice variety the staff worked hard to turn the tables round and get you seated quickly.It was a short walk from Kings Cross but very convenient for the underground.
My experience with this hotel group totally ruined my stay in London and I think it’s outrageous that this is allowed to happen – The hotel should be investigated and brought to rights on this sharp practice.I arrived at 11am and was told my room wasn't quite ready, I could wait 20 minutes and pay a 10GBP early check in charge or check my bags in and return later which is what I did.I returned at 10.30pm and was told that there had been flooding in the hotel and I needed to be relocated to another hotel in the outskirts of the city ( apparently the three Travelodge hotels in Kings Cross were all fully booked )It took 2 hrs to get a taxi and get to the alternative hotel IN Bethnal Green - The alternative hotel was like a sweat box, it had no air conditioning on the rooms and upper floors. I could not even open the window as it was right on the train line and so noisy. I had very little sleep as it was so hot.Both the taxi driver and the hotel manager told me this happens all the time – that the kings Cross hotels get so busy, they over book the hotel and then tell people there’s been floods and then they relocate people to their other hotels in more remote areas which are cheaper and less busy.At 6.30 am I called The Royal Scott to complain and get a room for the next night - the person answering the phone said they couldn’t help, had just arrived at work, not even taken their coat off, it wasn’t their problem, the hotel was fully booked so I couldn’t have a room and when I asked for their name, he hung up !I complained to the manager of the Bethnal green hotel, he said he could get a room for me, but that the Kings Cross hotel was really old and dirty, he showed me photos on his phone and told me these were really what the rooms were like – not the images they use for the website, he suggested I would be better off to stay in Bethnal Green and he would get me a cab into the city.He booked me a cab into the city, but had to get the cab to go to Kings Cross Royal Scott in order to get payment for the driver ! This took one hour. I complained to the hotel manager about the whole situation including the fact his managers were saying this is their common practise to get bookings in to the remote hotels, and that his staff had hung up on me.He agreed to refund me my money and relocate me back into the Royal Scott as I wanted to be central – not wasting all my time on travel.I then wasted another two hours on public transport going back to Bethnal green to collect my luggage and bring it back to the Royal Scott.The hotel manager said he would get onto head office right away to organise a refund of my money, he said I would hear from them in a few days. I heard nothing so emailed him, he said I would get a refund in 10 days, but would chase up head office and would get it resolved by the end of the day.It now been two weeks and I have not received anything.I’m furious with this and cannot believe it is allowed to happen. My whole trip to London was ruined as i wasted 6 hours dealing with is , going back and forth and not getting any sleep due to the hotel not having air conditioning.
We had a late arrival and very early start to catch the first Eurostar train out of St Pancras on the Saturday morning. Disappointed to learn that the hotel had no record of our booking from HotelsClick but the receptionist was very helpful and reassured us that it was not a problem. She even provided us with a breakfast picnic box each as we had such an early start the next day. The room was very clean though basic with no bedside tables but the bed was comfy and the room was facing the back so it was extremely quiet away from the road.
we arrived at 2.00pm to check-in to be told that we had to wait until 2.30pm for check-in to open. We were offered free refreshments from the hot drinks machine in the dining area while we waited.At 2.30pm EXACTLY we were allowed to check-in along with everyone else who was waiting. NOT A GOOD IDEA.The room was O.K. but dated. Original basin plug replaced with ordinary plastic one leaving a 1-1/2in hole where you could easily loose ring, toothbrush etc. Drawers not closing properly and our room was not cleaned until around 5.30pm on the first day.Buffet breakfast was fine with a reasonable choice.I would stay again though due to location.All staff were helpful and courteous.
Only one night but will use again for longer stay. Room was clean and bed comfy. Continental breakfast was more than adequate. Plenty to eat. A full breakfast could be purchased.. Door lock would not work when we went to the room on arrival. Needed new batteries but these were changed quickly. Good service. Air con only on first and sixth floors so ask on check in.
We had a very comfortable bed in a quiet room. Getting a good nights sleep is very important when you have a busy schedule. Breakfast was very good and efficiently run. We could walk to the British Museum. It's reasonably priced and very close to Kings Cross railway station