I chose the hotel for its location and its four stars. However, the rooms are tiny, the first looked into a tiny lightshaft which only the next morning I could change after protest into one a little bigger looking to the front street on the first floor - noise up to 2am from people sitting below in sidewalk restaurants and then at 5am from garbage and delivery trucks. However, the single window had to stay open because worse - NO AIR CONDITIONING in the stifling August heat. And that is rated FOUR STARS? Shame.

Personnel was friendly and helpful

No Air conditioning in tiny stuffy rooms.

Clean, nice Hotel with a perfect location!! Nice rooms and due to the location on a side alley of Graben also relatively quiet. Nice breakfest.

The location

Sometimes the reception was not too friendly

The staff was so kindly and nice, all in the Reception, in the Restaurant and in the breakfastroom. We will thank them all for there kindness.

location and the staff of the Hotel Graben

The hotel room, it was so small, difficult for two person to move in the room

room was very small ,tv was on the headend of bed making it impossible to watch it. bed was comfortable.there was no place for the luggage.

location

room was very small

The location is great, the rooms are small

location

rooms

We were in Vienna for one night, as a stopover between the US and Slovenia. The Graben suited us very well. The location is perfect--a 2 minute walk from Stefansplatz, and easily accessible by subway from the train station and the city air terminal. The staff was efficient and helpful, the hotel was clean, and the breakfast more than adequate. Two possible areas of concern: the room was very small (didn't bother us, since we used it only to sleep), and because of its central location, it was quite noisy until late at night. There is no air conditioning, so we had to leave the window open.

 

 

Die zentrale Lage, das freundliche, hilfsbereite Personal und das gute Frühstück machen die kleinen, stickigen Spannteppichzimmer wieder etwas wett.
Alles in allem eher 3 *.

Service und Lage

Zimmer, Belüftung der Zimmer nur mit Küchendunst möglich

Hotel was very central with lots of restaurants nearby, essential as six women did not want to be walking down dark streets late in the evening.
Staff very friendly and helpful with directions.
Rooms adequate and clean. One small pillow was not enough and we had to ask for more which were provided immediately.

Breakfast table small for 6 to eat and dissappointed there was no hot chocolate and cake as expected of the Austrians.
(we would not have had it however with our waist lines !!!).

location

Wardrobe too small and difficult to access clothes on rail.

Great hotel located centrally for everything in Vienna. 1 minute from the central St Stephens Cathederal with good underground connections to further afield. Airport to hotel 45mins via City train/underground. Difficult to fault as well priced for location/standard of rooms etc... Surprisingly quiet location at night, with plenty of places to eat. At breakfast there was a wide range of guest from young families to elders.

Location is great - Price good too, plus was surprised at the large choice at breakfast. All staff friendly. Rooms clean and fresh.

If your being really fussy, some of the bedroom doors on the landings are dark/dull.

An all round excellent hotel. The location,rooms and breakfast were fantastic for the price.
The airline had misled our 2 buggies. The reception staff were so helpful by finding a local shop that hired buggies for us.

The staff were the friendliest I have come across in a long time

There wasn't anything I didn't like