Stayed in double family room, 3rd floor, looking onto busy traffic street. Warm outside temp night meant stuffy overly warm room that had inefficient aircon. Opening windows brought an all-night noisy street into the bedroom.

terrible sleepness night, might as well have pitched a tent outside.

breakfast

the room, recepetion staff uncooperative to complaint.

When we arrived there was no record of our reservation. Once this was sorted out and we got to our room we was again disapointed. We had travelled with another couple who had booked an identical double room to ours and paid the same price. There room was twice the size of ours with a king size bed, Our room was like a box room with a 3/4 size bed. The jacuzzi in the hotel was broke for the whole of our stay. We ordered room servive on our last day and there were items missing.

Location.

The hotel was well below expectations.

An excellent Hotel, friendly, helpfull staff. An excellent meal in the lounge at a reasonable price.

Friendly, helpfull staff

Slightly small rooms

Very central, and quiet if you get a room at the back. Our room was spacious and very well equipped. Reception and concierge very good.

Only downside was breakfast. Tables are too close, hence no privacy, buffet was warm rather than hot and there wasn't a great deal of choice.

Location, room

Breakfast

hotel was near all amenities but was just alittle noisy in the early hours of the morning this was due to where bedroom was situated apart from this I have no complaints what so ever about hotel.Breakfast was brilliant as was service,I would recommend this hotel to my family and friends

close to all amenities

a bit noisy as was on royal mile

We chose this hotel because of its convenient location, close to Waverly station, the Royal Mile, and Princess Street. We booked two double rooms, one for my wife and myself and one our son and his wife. Both rooms were on the second floor and were quite spacious, but there was only one bedside light. (We like reading in bed!) Our room faced North Bridge Street so was quite noisy, but the biggest problem was that we could not alter the room temperature. Bathrooms were OK but once again lighting could have been better. Our son's room faced the opposite direction and was much quieter. Breakfast was very good. We did not use the business services or the health club so cannot offer any comment. Staff were friendly and helpful

Location & breakfast

Room lighting, room temperature (too warm)

A very nice hotel with a great location just off the High Street but also near to Princes Street. The rooms at the front can be noisey as the hotel is on a busy road so ask for one at the back. The rooms were also very hot. The spa and pool are Ok but in need of refurbishment

Location, bar area, breakfasts

too noisey at front, rooms very hot

On checking in I realised I had booked for two nights instead of three. On the 23rd September I telephoned the Carltron to confirm my booking for three twin rooms for three nights and I was told that all was in order. The Carlton had no availability for the third night, the receptionist handed me a list of Edinburgh hotels and told me to ring from my room. Eventually a receptionist of a hotel which could not accomodate us, found us rooms in another hotel, for which we were very grateful.

furnighings

lack of help when we had a problem

Really enjoyed our 2 nights stay staff were really good. A bit noisy on a night though when the bars closed, only got a couple of hours sleep my first night we were on the front of the hotel second night was ok. Food in the hotel restaurant was fine,very good I would use the hotel again no probs ( but I would take earplugs..

Large spacious rooms.

No double glazing to surpress the noise from outside!!!!!!!

The Carlton hotel is in a prime location just off the Royal Mile and in easy walking distance of Princes Street, Edinburgh Castle and many other attractions. The staff in the hotel were a breath of fresh air to what you so often find in hotels now. All were very helpful and polite and would talk to you if only to say 'Good Morning'. They went out of their way to help you and if they couldn't they would get someone who could. Room service was very efficient even at the hour we ordered it! The rooms were a good size and turned round quickly and efficiently in the mornings. The whole hotel was spotless and we couldn't have picked a better hotel. The consierge was spot on.

Everything - location, service, food

N/A

The Carlton was an excellent city centre hotel, from the warm welcome at reception through to the pleasant greeting each morning in the breakfast lounge. After a hard days shopping or a tour the place to relax and put your feet up was at the bar. The cleanliness of the rooms was a joy, and the lifts to our floor were prompt. If I have one grumble it was that the rooms were too warm and the air conditioning did not seem as efficient as it might be. When it came for out time to leave the concierge was most friendly offering to call us a taxi as by that time it had started to rain - again. I would highly recommend this to anyone wanting to stay in Edinburgh

Friendly atmosphere and great decor

 

extremely disappointed that the leisure club was closed.no mention was made of this when we booked.
we were offered the use of the pool at the raddison,the facilities were very poor and no substitute for the standed we expected from your details.

the room also was shabby.

the staff were very friendly

see review

Good hotel, nice restaurant. Only complaint is that we could hear everything on the street at night, and as Edinburgh is a hen and stag party capital, there was a lot of noise into the wee small hours.

Everything but the noise

No double glazing

Ideal location for a short break right in the heart of the city and close to all the main attractions. Staff were very friendly and helpful. Leisure facilities were a bit disappointing as they were located in the basement which was rather dull and the decor needed some urgent attention.

Location of hotel and general cleanliness and facilities.

Leisures facilities good but the areas were dull and needed redecoration