This hotel is run by the Hastings group and we are reminded of this with a plastic rubber duck in the bathroom. However we would have preferred more than one bath towel and one set of toiletries which was not replenished during our stay, and nor were the tea bags in the room. We received poor service getting a cup of tea at breakfast and had to ask three times just for one cup of tea. We rang room service, as a spare toilet roll had not been left under the sink, and only a few pages were left on the one in the room. I had to argue for this, as they seemed to think that there was one under the sink making me out to be an idiot. I double-checked the telephone number, ensuring I put 1 in front of the number before ringing room service so as not to get it wrong and to disturb a guest, when blow me, the number went through to a guest. I rang the number again and the guest slammed the phone down in a huff. So, this was at 8.oo in the morning on a weekend so I'm sure we are not the only ones disappointed. Big hotels, should look after their guests properly, and that shouldn't mean fighting for just getting the basics in the room. On leaving at 11 our dishes and plates from the previous night were still lying on the floor in the corridor. Our paper must have been delivered about 7 o'clock so why was it not removed then. The hotel is spectacular but the way it is run is diabolical. We will never stay there again, and will go back to using boutique hotels, where you feel your custom is appreciated.

 

 

The Europa Hotel is a great hotel to stay in when visiting Belfast. It's very central - It stands right next to the Grand Opera House and is only a 5 mins walk from the main shopping area.

The rooms are a good size and nicely decorated

There's no hotel carpark so guests have to use a nearby multistorey and pay for this service.

Staying at the Europa was a personal treat, a weekend of luxury was what I wanted and that is what I got. The Bed was without doubt the most comfortable I have ever slept in, the room clean, cosy, excellent quality toiletries and soft towels. The buffet breakfast was very nice but I would have prefered waiter service, the queue for the toaster was a bit much first thing in a morning. Reception staff were excellent and friendly as were the porters holiding my bags while I went off round town on my last full day. Loads to see in Belfast, check out the Titanic dry dock and Whites bar, eat at Deanes and of course The Crown Saloon, opposite the Europa Hotel.

The Bed

Buffet service

excellent value for money. very comfortable room. good bathroom with great shower. Excellent location.

Bathroom, breakfast,room

nothing

Excellent location for the city centre and the pubs at night, all staff very friendly only complaint no Scotch Whisky in the bar.
Have already booked again for July

Upgraded rooms and they were surperb

No complaints at all about the hotel

Very nice hotel in an interresting town

Nice rooms om å hotel in the citycentre

 

Our stay at the Europa was only OK. I understand they are undergoing renovations, but the service was not great. Having checked in we requested the feather pillows and duvet be replaced with polyester ones. Housekeeping just literally dumped the pillows and blankets inside the door. We had to request he take the feathered items away. We didn't get any top sheets and had to make the beds up ourselves. I do not think that is 4 star service!

Breakfast Room staff were lovely

Lack of carparking facilities on site.

Although the hotel is being renovated at the time the service was excellent.We were upgraded to an executive suite which was an excellent room.The hotel restaurant service and food were very good.
This was are second time to stay and we will be back.

Service.

 

I was very pleased with the Europa, it provided great accommodation for Belfast City. My room had everything I needed. I particularly liked the bathroom and felt that this complemented the room. Due to building work there was quite alot of noise from early on (but I understand that work needs to be done). The concierge were very accommodating with organising taxis etc...
All in all, a good hotel. Breakfast was tasty.

the Bathroom

Nothing really

exellent

view

none

Check in very busy with not enough staff and no queueing system. Mix up with rooms at check in so that I ended up checked into someone's else's room and had to move rooms after unpacking and using some of the facilities in the room. Receptionist very offhand about the situation.

Chewing gum stuck from a previous visitor on the bottom of the glass bathroom door. Comments card from previous guest hadn't been lifted questioning the attention to detail of the housekeepers. If they can miss this and chewing gum how thorough were they with cleaning.

Phone split into two halves when I tried to use it.

Breakfast served in Brasserie which is shabby in appearance and too small to accommodate a busy hotel. I have had breakfast in nicer cafes. Had to wait ages for breakfast buffet to be replenished and ignored by staff. Breakfast of poor quality and not warm.

Fire alarm went off in the middle of night and there didn't seem to be any formal evacuation procedure. Most guests seem to ignore the alarm with one guest heard to say we didn't smell smoke so didn't leave the room. Night staff's explanation on reaching reception was that someone had set off the alarm because they couldn't find their handbag!

Waiter who served us in the piano bar that night.

Check-in, cleanliness, breakfast, abruptness of some staff

The Europa Hotel is friendly, comfortable and close to all shops & amenities. Would definitely go back again.

The staff made the stay they were so friendly

Lifts broke down after 18 people tried to get into one!!

Lovely hotel, great staff its just a pity that we got a shock at the price of the parking, we only stayed two nights and paid over 27.00stg!

.

Having to pay over 27.00stg for parking!!!

The hotel in general was fine, clean, comfortable, good breakfast. But there were two major issues:
1. You'd expect a 4 star hotel to have its own carpark, but no. after staying there for one night, and going shopping the next day, we had to fork out £20 for our parking...I don't understand why people can except this!
2.We were staying on the 9th floor, on a friday night. There was a function on downstairs, and afterwards, the party moved up to the Penthouse club 2 or 3 floors above us...the noise was crazy, and as a result our sleep was anything but relaxing, it was like staying in a student dorm during rag week!! Not impressed at all!

The shower in the room was lovely, as the shower head was huge!

Very loud at night, No hotel parking

Six of us girls went to Belfast for the night to see a concert. The concert was good the hotel was lovely but the craic we had was great.

Location

N/A