We had an enjoyable stay in a good hotel with excellent location. Clean rooms, good housekeeping. Excellent concierge service. Quick and efficient check-in and check-out. Very nice reception area. Good value for money although bedrooms would benefit from a makeover.

Convenient location, concirege services ease of checkin and checkout.

 

The hotel was excellent though shame there was such a long check-out time

Spacious rooms

Long check-out time

Hotel was chosen for its location in relationship to the Albert Hall.With one member of our party in a wheelchair the staff,parking and service couldn't have been better.Excellent stay and we will be back.

Location

Nothing

Good place to stay in London.

Very good value for money. Clean. Good access to town. Nice area.

Medium breakfast. Tea was awful.

we were ther for the rugby match and the connections were quite good from the hotel

the friendlyness of the staff

not been able to open a window in the bedroom

It was an excellant Hotel and the service was first class
The booking process was easy and helpful and the cost fantastic
I will be using this site again for hotels

It was all wonderful

everything was first class nothing I didnt like

Good location for the purposes we needed to visit. Staff was friendly, rooms perfect for the price paid.Defintely recommand this hotel to friends.

Quietness

xx

Good Value in a good location.
Hotel of choice when in London

As above

Rooms will need refurbishment in next 18 montrhs

Great location and a very friendly staff!!!

Basically everything!

Divided taps in the bathroom basin.

well located very friendly. Rooms need update. In general it was a bit tired, and for four star no service in foyer but coffee shop of airport snack type; good coffee but cardboard cups!! ****???

breakfast was well served and extensive choice.

cardboard cups with covers in a four star.

Pricey like all London hotels but good location and clean warm and very comfortable.

very clean and comfortable

difficult to find

The hotel appears to be of a high standard, but has hidden problems. My room was 1021, situated with a underground trainline directly below the widow. Trains run until 1.00am and start again at 5.30am. managed no sleep.
Also room 1023, for over 1 hr fom 1.15am the people who occupied the room had a domestic, and became very irate and aggresive. Once again was unable to sleep.
The fridge motor in the room stopped and started all night, the noise prevented me from sleeping. What a night to remember.

Good breakfast

The Room

Good hotel, good location

location

nothing

When we first saw the hotel from the outside, we wondered what we had let ourselves in for, as it is so outdated/shabby. However, once we entered the door, we were pleasantly surprised, as it real plush.

Reception area

Bedrooms that allowed smoking, bar being so small and just in a bad location, no views etc.

The hotel was a great place to stay - good location and very reasonable in a city where everything is sooooo expensive.

price, location, good food

shower

Great location--near a tube station and lots of shopping. The staff was polite and helpful. Room was big enough and kept clean by the staff. I would highly recommend it!