Central location for histroic sites aswell as shops. Very well appointed, modern, clean rooms. Staff were very obliging and the breakfast was great.

Whole package was very good,

Air conditioning unit in the room was quite noisey during the night

Smaller than expected,if you are on the large size you will not like the tiny showers, but the towell rail,soap dishes in showers, and dressing gown hooks are for giants,impossible to reach. on our last night we stayed out after 11pm, then found that our key in room 120 and room 220 dont work the outside door, so locked out with other couple, until staff from sister hotel came to open,(approx 1 hour)informed it had happened before!!! no compensation, bad customer service. cleanliness immaculate

very friendly staff in our hotel, but bad customer service from their sister hotel

being locked out, having no staff on site on any night, felt very unsafe, if problem occurs,

I tried 3 hotels in Toscany during my 7days trip and this was the best hotel because it was newly refurbished ( I very very sensituve for cleaness in bathroom) and in a very city center on the main shopping street. I was pity that we staied there only for 1 night.

cleaness, design, new arranagement

the bar was closed in the evening